Hinshaw's Acura

I purchased my certified pre-owned Acura TL from Hinshaw's about 6 months ago. Larry was great during the initial sales transaction. We negotiated every detail and the cost came out exactly where we Hinshaw's about 6 months ago. Larry was great during the initial sales transaction. We negotiated every detail and the cost came out exactly where we agreed. Since then I have been on twice only for required maintenance. Mike has made sure that my car has been taken care of thoroughly and I have always been treated very kindly when I have come in. Even after 6 months Larry still remembers me and what car I bought. I have been quite impressed by the professionalism at Hinshaws More

I am always forgetting to make an appointment to service my vehicle but it's never a problem. There friendly,professional and never will charge u for services you don't need. The prices are reasonable for a my vehicle but it's never a problem. There friendly,professional and never will charge u for services you don't need. The prices are reasonable for a dealership and my pet is welcome. I would definitely recommend the place. Thanks More

Agreed to price+TTL for new TL type S NAV with salesman, no trade, and no financing, but each time they drew it up for me to sign, they tried to sneak in another $150.00. After 3rd time trying this, the new no trade, and no financing, but each time they drew it up for me to sign, they tried to sneak in another $150.00. After 3rd time trying this, the new car sales manager said we can't sell car at the agreed price!! I was livid, but I had the last laugh when I got the exact same car at Acura of Bellevue for $570.00 less, AND they have been wonderful to deal with! I drive more than 25 miles out of the way to avoid dealing with these criminals! PLEASE! Read the reviews above, go to BBB.org and check this place out with the WA State Attorney general above BEFORE buying anything at all from a HINSHAW dealership! For the record, I am retired USAF, and am in no way related or affiliated with any car dealership! More

At just three years old, my Acura began having problems. Over the course of eighteen months, I was stranded a total of six times, with two major issues. The first issue took the service staff two visits to Over the course of eighteen months, I was stranded a total of six times, with two major issues. The first issue took the service staff two visits to fix; the second took three visits; and nearly every visit was out of pocket. Throughout, I have documentation that I was extremely explicit about the problems. I quantified everything, included the rpms and speeds that particular issues occurred. I was told the problems were my fault and asked pedantic questions with misogynistic overtones when our battery continued to fail (even after a new 100-month Acura battery was put in) such as: "Well, do you listen to the radio with the car off?" When I replied no, the service department employee then asked, "Well, do you talk on your blutooth with the car off?" to which I replied, "Absolutely not, because that broke, too." Even with the information that there was a failed blutooth, it took one more stranding and another visit for them to determine that the blutooth had a slow drain on the battery. At that point, they decided the car was out of warranty (surprise). When we asked them to work a deal with us we were referred to the head office. We spoke with a case worker who, after communicating with the Acura of Fife, told us that the service department there no longer wanted to work with us. The result? A problem car, no warranty, and a service department that had abandoned us. I thought, perhaps, that we were the odd customer out, but having looked at their summary of ratings, perhaps we're the norm. Since then, we have solved the problem, paid off the vehicle and traded it in for a brand we've purchased in the past that has a much better track record. We will NEVER buy another Acura or Honda product, and we are Acura's targeted demographic. More

Spent many months searching for the right car at the right price. Stopped by this dealership 3 times in 6 months wanting to pay cash for a used CPO TSX with low miles at a reasonable price. We did our right price. Stopped by this dealership 3 times in 6 months wanting to pay cash for a used CPO TSX with low miles at a reasonable price. We did our homework and new the cost to expect. We left a card asking someone to contact us if they found something for us with our price expectation. No one ever called, even though our second visit revealed a few cars fitting our description, but with seriously inflated pricing. But we kept trying, liking the TSX. Each visit, the sales reps would end up trying to steer us into LEASE, not a purchase, which is fine for some, but not for us! Sales prices, new or used, were not even discussed as negotiable. No one even tried. On our third visit we noticed that sales prices on NEW vehicles were listed at $2,000 ABOVE MSRP! Used loaner returns cost the same as MSRP brand new! The salesman who flew out the door to snag us, actually said these costs were necessary to cover overhead, as he would be working essentially without commission otherwise and everyone had to make a living. He explained how he resented his previous experience working with a customer for 4 hours on a car and coming away with nothing. He hoped we weren't those kind of people. As we talked with this salesman, other sales personnel stood watching in the window in a cluster of good ol' boys, laughing at us. (They had nothing else to do?) We had never been so insulted or embarrassed. We wrote and said we would never be back and explained why. Guess we didn't look like the type of people to really have the money. Or, perhaps they were challenging a rookie with customers they knew would be an impossible sell at their rates. Not sure. I did stop by this dealer one more time today, with my CPO luxury car from another dealer, another brand, with 20,000 miles, with all the bells and whistles! I did what they said was IMPOSSIBLE! Yes, I had something to prove and perhaps this was rude, but they deserved the visit. #1 I had the money, and no dealer should ever judge a client by her weekend casual wear, grandma gray hair, and lack of makeup. #2 I got a dream car with a dream deal and they absolutely deserved to know and see my glow! #3 I want them to learn something about sales and showmanship. They have a lot to learn. I do hope they do. More

I swung by Hinshaw's Acura to see the new TSX. I didn't have any problems with my salesperson and the Sales Manager were very friendly. They gave me a good deal and threw in some extras for me that I wante have any problems with my salesperson and the Sales Manager were very friendly. They gave me a good deal and threw in some extras for me that I wanted. Overall a good experience, and I would recommend them to friends. More

we wanted to buy a new mdx from this dealership, went there and the car that was on the internet was sold..so we looked at used mdxs. they were rude and insulted us when we cought them doing wrong math. there and the car that was on the internet was sold..so we looked at used mdxs. they were rude and insulted us when we cought them doing wrong math. 40k for 60 months..they were about 40 higher then actual math would work with the interest rate and when we cought them, they started backing out on the deal saying that they cant give us that much for trade. Also started making racial remarks about asian people. Manager was laughing with the sales people while we were trying to ask for o9ur trade kesy back. will not go or tell anyone else to go to this dealership. More

If you own an Acura and live in the Tacoma area avoid these jackals at all cost. Rude and dishonest service manager and couldn't retain a customer over time if he tried. Missed serious engine mount issue these jackals at all cost. Rude and dishonest service manager and couldn't retain a customer over time if he tried. Missed serious engine mount issue and then refused to acknowledge the problem. AVOID!! More