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Highland Park Ford Lincoln

Highland Park, IL

4.9
131 Reviews

1333 Park Avenue West

Highland Park, IL

60035

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Showing 131 reviews

December 05, 2020

Amazing dealership and Matt is definitely the person who can help you with the best deal. I am very satisfied with my new car and will definitely recommend to other people. More

by angel_arsov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sales
Feb 11, 2021 -

Highland Park Ford Lincoln responded

Hi, thank you for your kind words about Matt and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 14, 2020

Very impressed and beyond elated about my purchase. The sales team were great . They ere more than patient with me and my father in-law. My first nice car but not my last. Thanks a million to the whole sta More

by denniswalker44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bill
Nov 16, 2020 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! At Highland Park Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 04, 2020

He applied several lenders with my SSN without asking my confirmation and affected my credit score. I only said just one application is enough. His name is Matt Price but he is very kind More

by Msln
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Price
Sep 10, 2020 -

Highland Park Ford Lincoln responded

I do apologize for any miscommunication between you and your Sales Consultant. It is customary to try to get customers the best rate, however in order to better understand this situation and help resolve any concerns you may have, please call our Client Relations Manager at 847-433-7200.

August 12, 2020

very good salesman Cordale took care of everything it is a very good place to purchase a Lincoln vehicle. Only issue is its too far away from home. The vehicle has an issue with the check engine light More

by funeral director
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
July 22, 2020

HP Lincoln Rocks Marty and Sussana were amazing. They listened, were patient and ultimately found me the exact car I needed for a great price. No pressure. Nothing More

by satisfied 2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sussana
June 12, 2020

friendly knowledgeable people who always treat me honestly both barry Jacobson and Chuck Benkiel are excellent guys to do business with and I always feel extremely comfortable dealing with them More

by abstarkston
Recommend Dealer
Yes
Employees Worked With
Chuck Benkiel,Barry Jacobson
March 16, 2020

Amazing customer service I had a great experience with this purchase. The manager was Matt Price. He was very kind and was able to finish documentation and hand over the car i More

by usveteranslimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MATT PRICE
February 14, 2020

just what i need thank you for your attention and we will see you soon to get another Lincoln, just what i was searching you provided for me , thanks again More

by emiro159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Price
January 31, 2020

Best Dealer You can never go wrong with a purchase from Highland Park Ford & Lincoln. My family has purchased new and used vehicles from this dealership. The pr More

by J Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Price and Jesse Morzy
January 28, 2020

Worst Service Department I scheduled a 9AM service appointment because my Engine Light went back on after 1 day it was supposedly fixed. When I arrived to the service departm More

by wsteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ignored
Jan 28, 2020 -

Highland Park Ford Lincoln responded

Dear Clyde Steele, Thank you for your feedback- although we always pride ourselves on our customer service, it seems this time we were not able to please. I do apologize for this situation. It seems that you may have mistaken additional employees in the Service area as Advisors. In reality, we only had 2 Advisors working at the time of your service. Unfortunately, we do speak to people as they arrive and sometimes in the morning, we can get very busy - depending on people's needs and questions they have. I can assure you; our Advisors do not pretend to be busy as Service Advisors genuinely have a lot to juggle. We would love the opportunity to speak with you regarding this situation to understand further details that may have occurred. Please call our Client Relations Department at 847-433-7200 or please leave the best number to reach you at and we would be happy to call back.

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