Chris Fanella
Chris Fanella at Highland Park Ford Lincoln

Chris Fanella

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of Chris Fanella

June 07, 2026

Dealership Rating
Employee Rating

Prompt attention from the service writers to the tech’s ,very knowledgeable people and speedy pick up process More

by Friedmanneil
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

June 05, 2026

Dealership Rating
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Setting the appointment for mobile service was quick and easy. This experience definitely made it easier and more convenient to have my vehicle serviced on site rather than waiting at the dealership. Highly More

by JMARINAC
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

Jun 06, 2026

Highland Park Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 05, 2026

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Efficient services, courteous people. Chris is always there to make sure everything goes smoothly. Comfortable waiting area. More

by JA
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

Jun 06, 2026

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 31, 2026

Dealership Rating
Employee Rating

I used the mobile service technician and he was on time and completed all work as promised. He was polite and answered all my questions More

by John Ford Car Owner
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

Jun 03, 2026

Highland Park Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

May 13, 2026

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I’ve always found Highland Park Ford service to be an honest service department. I once went to a ford dealer in Schaumburg that told me I needed repairs that I did not need. More

by SPUFPAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Fanella

May 16, 2026

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

May 11, 2026

Dealership Rating
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Service was efficient and on time done properly. Vehicle was cleaned and shining and problem fixed More

by ANWARHAQ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 06, 2026

Dealership Rating
Employee Rating

Our recent experience was exceptional, as your team made servicing our Ford a completely seamless process. We truly appreciated the customer service that went above and beyond to accommodate our hectic sche More

by VUNO99
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

May 16, 2026

Highland Park Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2026

Dealership Rating
Employee Rating

Very efficient and easy to schedule. The service provider arrived at my location as per our agreement. The work was performed timely and efficiently. The technician was friendly. More

by MSMITH210
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

May 16, 2026

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 02, 2026

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Very frustrating for ‘no appt drive thru’ service… ever works and the dealership refuses to schedule appt for small things so always long wait More

by CAPLANM648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Laufer

April 30, 2026

Dealership Rating
Employee Rating

Always friendly interactions. Work done efficiently. First time doing at home service really convenient. Software update worked great. On time and painless for me More

by Odendahl
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

May 16, 2026

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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