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Michael Hedrick

Overview Reviews (144)

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Michael Hedrick

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8

144 Reviews

Overview Reviews (144)

4.8

144 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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144 Reviews of Michael Hedrick

June 29, 2026

Dealership Rating

Employee Rating

This dealership has the most responsive customer service of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the boa of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the board.👍🏻 More

by mstark0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora

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Jun 30, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 20, 2026

Dealership Rating

Employee Rating

The service and the service were great. Michael explained everything and also applied some coupons. The waiting area needs some attention( rubber odors coming from seats) Michael explained everything and also applied some coupons. The waiting area needs some attention( rubber odors coming from seats) More

by MUHAMMAD147

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jun 22, 2026 -

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 09, 2026

Dealership Rating

Employee Rating

Chris and his team did a great job with my brake job. Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! More

by CHRISTIANLUIS7398

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora

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Jun 11, 2026 -

Highland Park Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 09, 2026

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Employee Rating

Brought it in just before Memorial Day and expected it to sit for a while. Was fixed and back in my hands on the Tuesday after the holiday! sit for a while. Was fixed and back in my hands on the Tuesday after the holiday! More

by STU.LINDERMAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jun 10, 2026 -

Highland Park Ford Lincoln responded

Hello, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 07, 2026

Dealership Rating

Employee Rating

Very professional and courteous. Service was done very timely. Called mat expected time and checkout easy Service was done very timely. Called mat expected time and checkout easy More

by DOYA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Jun 08, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

June 07, 2026

Dealership Rating

Employee Rating

Prompt attention from the service writers to the tech’s ,very knowledgeable people and speedy pick up process ,very knowledgeable people and speedy pick up process More

by Friedmanneil

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora

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Jun 08, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

June 02, 2026

Dealership Rating

Employee Rating

Mike Hedrick went above and beyond to finish my AC repairs. He worked successfully through difficult communications created by Carshield. repairs. He worked successfully through difficult communications created by Carshield. More

by MOE7422

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jun 05, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

May 30, 2026

Dealership Rating

Employee Rating

Nice people very fast service,I will recommend to everyone I know. Thanks for being so helpful everyone I know. Thanks for being so helpful More

by MURWANA.BALLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Jun 01, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2026

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Employee Rating

I like highland park lincoln they take care the customer well. Thank you for the great service. well. Thank you for the great service. More

by Kaleel Saheed

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi Kaleel, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

April 24, 2026

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Employee Rating

Mike in service also Mike in parts department are my favorite people, they always treat me very nice they have great personalities and very knowledgeable favorite people, they always treat me very nice they have great personalities and very knowledgeable More

by Premier

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!