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Frank Pamimtuan

Overview Reviews (96)

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Frank Pamimtuan

service writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

96 Reviews

Overview Reviews (96)

4.7

96 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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96 Reviews of Frank Pamimtuan

June 29, 2026

Dealership Rating

Employee Rating

This dealership has the most responsive customer service of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the boa of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the board.👍🏻 More

by mstark0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Jun 30, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2026

Dealership Rating

Employee Rating

It’s my favourite dealer They know what they’re doing Frank is very helpful He is my # 1 employee out there 👍 Frank is very helpful He is my # 1 employee out there 👍 More

by Jim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 29, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

June 09, 2026

Dealership Rating

Employee Rating

Chris and his team did a great job with my brake job. Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! More

by CHRISTIANLUIS7398

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Jun 11, 2026 -

Highland Park Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 07, 2026

Dealership Rating

Employee Rating

Very professional and courteous. Service was done very timely. Called mat expected time and checkout easy Service was done very timely. Called mat expected time and checkout easy More

by DOYA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Jun 08, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

June 07, 2026

Dealership Rating

Employee Rating

Prompt attention from the service writers to the tech’s ,very knowledgeable people and speedy pick up process ,very knowledgeable people and speedy pick up process More

by Friedmanneil

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Jun 08, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

May 30, 2026

Dealership Rating

Employee Rating

Nice people very fast service,I will recommend to everyone I know. Thanks for being so helpful everyone I know. Thanks for being so helpful More

by MURWANA.BALLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Jun 01, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 12, 2026

Dealership Rating

Employee Rating

I think the service is usually great but when they replaced a part for the rear doors, they made a dent. I have an appointment made for this Thursday to fix it. replaced a part for the rear doors, they made a dent. I have an appointment made for this Thursday to fix it. More

by SUZUKY85

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Chris Fanella in our Service Department at (847) 433-7200.

April 23, 2026

Dealership Rating

Employee Rating

Great place to go for buying and servicing my car. Excellent, friendly,experience service department and pricing is great too. Excellent, friendly,experience service department and pricing is great too. More

by hbutl6

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora , Michael in parts department was very helpful 👌🏾

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 05, 2026

Dealership Rating

Employee Rating

service and service director was good. Things were explained in a professional manner and taken care properly. Overall very satisfactory. Things were explained in a professional manner and taken care properly. Overall very satisfactory. More

by ANWARHAQ5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Apr 09, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2026

Dealership Rating

Employee Rating

The best service all around, from the start of the phone call to the pick up call to the pick up More

by CHIDOC5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Apr 03, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!