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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,333 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,333 reviews

July 26, 2024

Clean with a very reasonable manager and most of staff are decent I like Dat, the service agent. Not my first time to deal with him and he’s proficient in his job and respectful of customers More

by Micki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Herb Chambers Toyota of Auburn responded

Micki, we're glad to hear you had a positive experience with Dat and our team at Herb Chambers Toyota of Auburn. Thanks for your feedback!

July 26, 2024

Great service. Very efficient, courteous. I would recommend their quality of work to others in the future. More

by Krosie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Herb Chambers Toyota of Auburn responded

Krosie13, thank you for recommending Herb Chambers Toyota of Auburn! We're glad to hear our team provided efficient and courteous service.

July 26, 2024

Friendly, educated, intelligent,,helpful,good person, correct, good communication, smart, respectful, caring person,good judgment More

by Vnaqe57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikel Kota
Jul 26, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Herb Chambers Toyota of Auburn provided such a positive experience. We appreciate your support and look forward to serving you again!

July 26, 2024

I have cracks in my dash cluster glass. I was told that the master mechanic of 20 years never saw this before. Nothing was done other than giving me a phone number to call Toyota. That is e More

by ndvincent61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juljan Imeraj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Herb Chambers Toyota of Auburn responded

Hello, thank you for taking the time to share your review. We apologize for not providing you with efficient service and would like the opportunity to discuss this situation with you further. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 26, 2024

Very professional and courteous. Scheduled service when smoothly and was done when expected. Thank you More

by balkus.kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your experience! We're glad to hear that our team at Herb Chambers Toyota of Auburn provided professional and timely service. We appreciate your support!

July 24, 2024

Chandler was so helpful , he answered any questions I had and was One of the nicest guys there I would definitely go back and ask for him with any help I might need. He was awesome!!! More

by Jodie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandler Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Herb Chambers Toyota of Auburn responded

Jodie, we're delighted to hear Chandler provided such excellent service at Herb Chambers Toyota of Auburn. We'll be sure to share your kind words with him!

July 24, 2024

They try hard to work with their customers. I bought out my lease and they will handle everything so I don't have to park my car. Need to have more transparency on the financial side (Toyota F More

by ecosta921
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Cardile
Jul 24, 2024 -

Herb Chambers Toyota of Auburn responded

Thanks for your feedback! We're glad to hear that our team at Herb Chambers Toyota of Auburn was helpful with your lease buyout. We'll take note of your comments about financial transparency and strive to improve in this area moving forward.

July 23, 2024

Regular service appointment went fine. Jennifer was very personable and easy to deal with. Service was completed in a timely manner. More

by Khelie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to hear Jennifer and the team at Herb Chambers Toyota of Auburn made your service appointment smooth and efficient. Thanks for sharing!

July 22, 2024

Zion was very helpful in finding us the car we were looking for. He was very responsive and knowledgeable. More

by Jen P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Cardile, Zion Burdick, Nicole Fierro
Jul 23, 2024 -

Herb Chambers Toyota of Auburn responded

Jen, we're delighted to hear that Zion provided such helpful and knowledgeable service at Herb Chambers Toyota of Auburn. Thanks for sharing your experience!

July 18, 2024

My wife and i purchased two new Toyota from Herb Chambers in the last few months a RAV4 and Venza. We were very happy with the sales team. More

by Whcrocky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Askend Dervishi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Cardile
Jul 19, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear that you and your wife had great experiences with our sales team here at Herb Chambers Toyota of Auburn! Thanks for your business and enjoy your new RAV4 & Venza!

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