Jeffrey Krasner

Second attempt to get my car fixed. (alignment). park in the bay.(problem) if you hold the steering wheel straight the vehicle veer to the wright. Julian a worker told me. we are not al (alignment). park in the bay.(problem) if you hold the steering wheel straight the vehicle veer to the wright. Julian a worker told me. we are not allowed fix it. he said Jeffrey Krasner wanted to see me in his office. I went to his office as instructed. Jeffrey K said what do want. he all ready new before. I want my alignment fix. I brought car write back the same day. I paid for alignment. it's under warranty. when I went into his office he was ranting and raving like a child. words were said he said. we are not going fix it. get out! OK. give me my money back. He said I'm no good. I give the sale men a hard time. I said your real piece of crap. he was behind the desk jump up ran at me. He had me corner at the door. Jeffrey K said to me. lets go behind the building so he can punch my face in. I got out Jeffrey K. office went to sales desk and told acting GM what was going on and I was going to call the police. acting gm which is a good man said please don"t call the police. out of friendship I did not call. I spent probably over two hundred thousand at Herbs over 25 years. I am a veteran with honorable discharge protecting our country. Jeffrey K had me so upset about an half hr after I left the property. I collapsed I was went metro west hospital. I could not move. metro west hosp sent me tufts for heart surgery. This was not normal. I have no reason to go to Jeff K office except Julian said Jeff wanted to see me. they set me up. this was planned) The doctors stated I could have died?????? I'm not saying they new i was very ill but i am. More

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Jeffrey Krasner service manager lost his temper and threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove m threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove my toyota to show the gm. my toyota steering wheel does not line up with front wheels it is unexceptble to threaten customer. i been a customer herbs 25 to 30years i know most of the employees there and there great!and good people. More

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I want to extend my heartfelt thanks to the Service Department at Herb Chambers Toyota in AUBURN, MA. Over my 74 years, I've purchased two cars from this dealership, but the real stars are the peopl Department at Herb Chambers Toyota in AUBURN, MA. Over my 74 years, I've purchased two cars from this dealership, but the real stars are the people in the Service Department. Unfortunately, I've had some very disappointing experiences with other dealerships in the Auburn area that left me feeling as though I was taken advantage. Herb Chambers has always been the complete opposite—honest, professional, and genuinely caring. Last week, as I was leaving a hair appointment, my check engine light suddenly came on, along with several other warning lights, including the brake indicator. I was understandably worried. Since I still work and rely on my car every day, I drove straight to Herb Chambers on Route 20. Even though I didn't have an appointment, they welcomed me in and took care of me right away. The relief I felt was tremendous. To Alyssa, Kevin, Julian, and every one of the service advisors who have helped me over the years—thank you. Your kindness, professionalism, and willingness to help mean more than you know. It's rare to find a service department you can trust completely, and I am so grateful that I found yours. You truly are the very best! —Dot Millhofer More

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Great salesman that I had but I will say the service is terrible specially with a young girl named Katelyn that does not know how to actually write up a service for two people and gives us times but then t terrible specially with a young girl named Katelyn that does not know how to actually write up a service for two people and gives us times but then they were the times they said we had to wait till 1230 and 130 to get our trucks out of service More

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Mr. Krasner, I wanted to express my sincere gratitude for arranging the car service at no cost. Your thoughtful gesture, especially after my recent ex Krasner, I wanted to express my sincere gratitude for arranging the car service at no cost. Your thoughtful gesture, especially after my recent experience at Herb Chambers, truly went above and beyond. It speaks volumes about your commitment to exceptional service and customer care. Thank you, Laura Williams More

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From the moment I arrived Julian greeted me warmly and made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehi made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehicle needed without any pressure or upselling. My car was serviced quickly, and the technicians did an excellent job. I really appreciated the regular updates and the attention to detail. The waiting area was clean, comfortable, and well-stocked, which made the short wait even better. More

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Great service with a friendly staff. Everyone is personable and easy to deal with! Thank you for always being top notch! Everyone is personable and easy to deal with! Thank you for always being top notch! More

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I love Herb Chambers service! Alyssa always finds a way to accommodate my busy schedule. I trust Alyssa and the Herb Chambers team. The service manager Jeff Krasner always finds t Alyssa always finds a way to accommodate my busy schedule. I trust Alyssa and the Herb Chambers team. The service manager Jeff Krasner always finds time to say hello! Alyssa takes the time to keep me informed on my repairs and maintenance. Thank you Herb Chambers! More

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Want to thank Herb Chambers for great customer service, the team that i had was wonderful and took care of my issue. A big thanks to Jeff Krasner for all you did. i was stress free thanks to your awesome t the team that i had was wonderful and took care of my issue. A big thanks to Jeff Krasner for all you did. i was stress free thanks to your awesome team. More

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Alyssa at Herb Chambers Toyota of Auburn in service always helps me with all my car services. She is extremely polite and knowledgeable. I would recommend bringing your car there for service always helps me with all my car services. She is extremely polite and knowledgeable. I would recommend bringing your car there for service More

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