James Banach

Thank you Herb Chambers Toyota of Auburn, Massachusetts I’ve owned 4 Toyotas since 2002. A Camry, two Rav4s, and a Highlander. I bought them all at Herb Chambers Toyota in Auburn, Massachu Massachusetts I’ve owned 4 Toyotas since 2002. A Camry, two Rav4s, and a Highlander. I bought them all at Herb Chambers Toyota in Auburn, Massachusetts. I thought the Toyota was a great car. I fully intended to buy another one in 2025 when my Highlander got to be 17 years old with 215,000 miles. And this was in spite of: A favorite pair of sunglasses disappearing possibly while at the dealership. A service advisor telling me I needed a cabin air filter when a locked glove box prevented them from accessing it. (I got a free cabin air filter after I challenged the service advisor). A radiator developed a catastrophic leak while at the dealership even though it was absolutely dry the night before and the trip to the dealership took less than five minutes. ($700 to fix). I was told the rear wheels could be aligned only after rusted parts were replaced. I had them replace the rusted parts ($1400). After getting a phone call the car was “all set”, I arrived at the dealership to be told, “We couldn’t align the rear end. Maybe it’s a bent shock.” Still, I considered buying a RAV4. But then I encountered the sales department and their usual low trade in bid with a printout for the cost of a particular RAV4. I later emailed the sales people to state that it would be refreshing to get a fair trade in on my Highlander and mentioned the Blue Book value. They increased the bid, but they also increased the cost of the new RAV4. I think they forgot I had the original print out. Then I remembered that after deciding to buy, you have to deal with their “finance manager”. So I decided to look at a Subaru. We looked, we test drove. And we told the salesman we were going to look at a RAV4 and get back to him. Before we got five miles from the Subaru dealership, my wife and I remembered all the above and said, “NO WAY!” We bought a Subaru the next day. Then we drove it from Massachusetts to California and back. The Subaru was quieter than a Toyota. It was smoother and got better mileage. And it was terrific at mastering the mountainous climbs and curves at the Rockies and Sierras. It rounds curves with no sway or lean at all. The lower center of gravity provided by the boxer engine and symmetrical all wheel drive beats a Highlander and RAV4 hands down. And snow country areas like New Hampshire prove the Subaru is legendary in the snow. So, thank you Herb Chambers Toyota in Auburn, Massachusetts for chasing me away with your corporate attitude. More

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My salesman is Marque Hoenig. I have purchased 3 cars from him through the years and he has been great. His professionalism in guiding you through the process is outstanding. I have purchased 3 cars from him through the years and he has been great. His professionalism in guiding you through the process is outstanding. I recommend him to anyone looking to purchase a vehicle. More

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Jeffrey Krasner service manager lost his temper and threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove m threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove my toyota to show the gm. my toyota steering wheel does not line up with front wheels it is unexceptble to threaten customer. i been a customer herbs 25 to 30years i know most of the employees there and there great!and good people. More

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The fact that I have purchased/leasted 6 Rav4's and recently purchased a 2025 BZ4X should say a lot about this dealership. Sales and service are exceptional. The staff is very friendly and helpful. I'm recently purchased a 2025 BZ4X should say a lot about this dealership. Sales and service are exceptional. The staff is very friendly and helpful. I'm looking forward to purchasing a new Bz! More

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Would not go anywhere else. The service is always the best. Jim always makes sure everything on my car gets checked out. The service is always the best. Jim always makes sure everything on my car gets checked out. More

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From the moment I arrived Julian greeted me warmly and made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehi made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehicle needed without any pressure or upselling. My car was serviced quickly, and the technicians did an excellent job. I really appreciated the regular updates and the attention to detail. The waiting area was clean, comfortable, and well-stocked, which made the short wait even better. More

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Great service with a friendly staff. Everyone is personable and easy to deal with! Thank you for always being top notch! Everyone is personable and easy to deal with! Thank you for always being top notch! More

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2nd time I’ve had to use a dealership for my Camry it was such an excellent the 1st time I absolutely wouldn’t have gone anywhere else and I returned to HerbChambers because of the customer service. Especial such an excellent the 1st time I absolutely wouldn’t have gone anywhere else and I returned to HerbChambers because of the customer service. Especially with Jim B. Thank you. More

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First time for me at this service center, for 20k standard maintenance. Service agent James (Jim) was very helpful and professional. Turnaround time was exactly as promised, that alone scores high standard maintenance. Service agent James (Jim) was very helpful and professional. Turnaround time was exactly as promised, that alone scores high marks for me. I waited in the waiting area which I found to be very comfortable, and very clean. I was impressed and will be going back again in future. More

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Service has always been great. Wait time is very reasonable. Scheduling an appointment is easy. Amy was great checking me in. Like the special offers Wait time is very reasonable. Scheduling an appointment is easy. Amy was great checking me in. Like the special offers More

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