Alyssa Moran

Thank you Herb Chambers Toyota of Auburn, Massachusetts I’ve owned 4 Toyotas since 2002. A Camry, two Rav4s, and a Highlander. I bought them all at Herb Chambers Toyota in Auburn, Massachu Massachusetts I’ve owned 4 Toyotas since 2002. A Camry, two Rav4s, and a Highlander. I bought them all at Herb Chambers Toyota in Auburn, Massachusetts. I thought the Toyota was a great car. I fully intended to buy another one in 2025 when my Highlander got to be 17 years old with 215,000 miles. And this was in spite of: A favorite pair of sunglasses disappearing possibly while at the dealership. A service advisor telling me I needed a cabin air filter when a locked glove box prevented them from accessing it. (I got a free cabin air filter after I challenged the service advisor). A radiator developed a catastrophic leak while at the dealership even though it was absolutely dry the night before and the trip to the dealership took less than five minutes. ($700 to fix). I was told the rear wheels could be aligned only after rusted parts were replaced. I had them replace the rusted parts ($1400). After getting a phone call the car was “all set”, I arrived at the dealership to be told, “We couldn’t align the rear end. Maybe it’s a bent shock.” Still, I considered buying a RAV4. But then I encountered the sales department and their usual low trade in bid with a printout for the cost of a particular RAV4. I later emailed the sales people to state that it would be refreshing to get a fair trade in on my Highlander and mentioned the Blue Book value. They increased the bid, but they also increased the cost of the new RAV4. I think they forgot I had the original print out. Then I remembered that after deciding to buy, you have to deal with their “finance manager”. So I decided to look at a Subaru. We looked, we test drove. And we told the salesman we were going to look at a RAV4 and get back to him. Before we got five miles from the Subaru dealership, my wife and I remembered all the above and said, “NO WAY!” We bought a Subaru the next day. Then we drove it from Massachusetts to California and back. The Subaru was quieter than a Toyota. It was smoother and got better mileage. And it was terrific at mastering the mountainous climbs and curves at the Rockies and Sierras. It rounds curves with no sway or lean at all. The lower center of gravity provided by the boxer engine and symmetrical all wheel drive beats a Highlander and RAV4 hands down. And snow country areas like New Hampshire prove the Subaru is legendary in the snow. So, thank you Herb Chambers Toyota in Auburn, Massachusetts for chasing me away with your corporate attitude. More

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My salesman is Marque Hoenig. I have purchased 3 cars from him through the years and he has been great. His professionalism in guiding you through the process is outstanding. I have purchased 3 cars from him through the years and he has been great. His professionalism in guiding you through the process is outstanding. I recommend him to anyone looking to purchase a vehicle. More

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Jeffrey Krasner service manager lost his temper and threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove m threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove my toyota to show the gm. my toyota steering wheel does not line up with front wheels it is unexceptble to threaten customer. i been a customer herbs 25 to 30years i know most of the employees there and there great!and good people. More

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I want to extend my heartfelt thanks to the Service Department at Herb Chambers Toyota in AUBURN, MA. Over my 74 years, I've purchased two cars from this dealership, but the real stars are the peopl Department at Herb Chambers Toyota in AUBURN, MA. Over my 74 years, I've purchased two cars from this dealership, but the real stars are the people in the Service Department. Unfortunately, I've had some very disappointing experiences with other dealerships in the Auburn area that left me feeling as though I was taken advantage. Herb Chambers has always been the complete opposite—honest, professional, and genuinely caring. Last week, as I was leaving a hair appointment, my check engine light suddenly came on, along with several other warning lights, including the brake indicator. I was understandably worried. Since I still work and rely on my car every day, I drove straight to Herb Chambers on Route 20. Even though I didn't have an appointment, they welcomed me in and took care of me right away. The relief I felt was tremendous. To Alyssa, Kevin, Julian, and every one of the service advisors who have helped me over the years—thank you. Your kindness, professionalism, and willingness to help mean more than you know. It's rare to find a service department you can trust completely, and I am so grateful that I found yours. You truly are the very best! —Dot Millhofer More

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Great service team always are able to make my repairs in one day. Reasonable prices. Good hours also. one day. Reasonable prices. Good hours also. More

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The fact that I have purchased/leasted 6 Rav4's and recently purchased a 2025 BZ4X should say a lot about this dealership. Sales and service are exceptional. The staff is very friendly and helpful. I'm recently purchased a 2025 BZ4X should say a lot about this dealership. Sales and service are exceptional. The staff is very friendly and helpful. I'm looking forward to purchasing a new Bz! More

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Very professional and accommodating. I would not hesitate recommend this dealership and staff to my friends I would not hesitate recommend this dealership and staff to my friends More

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From the moment I arrived Julian greeted me warmly and made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehi made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehicle needed without any pressure or upselling. My car was serviced quickly, and the technicians did an excellent job. I really appreciated the regular updates and the attention to detail. The waiting area was clean, comfortable, and well-stocked, which made the short wait even better. More

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It is always a pleasant experience when I have to go to herb chambers in auburn. Great service and kind people! herb chambers in auburn. Great service and kind people! More

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Great service with a friendly staff. Everyone is personable and easy to deal with! Thank you for always being top notch! Everyone is personable and easy to deal with! Thank you for always being top notch! More

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