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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,238 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,238 reviews

April 11, 2024

I brought my car in for an oil change at 10:45 and it took one hour! More

by medeiros.lartist32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juljan Imeraj
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for the review. We appreciate your patience during your recent visit and understand that your time is valuable. We hope to have the opportunity to provide you with a more efficient experience in the future. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

April 10, 2024

I have owned seven Toyotas, and this was the worst experience of my life. They transferred my plates onto a new car while I was still driving the old car I was left with no insurance and no registrat More

by ddfryett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marque Hoenig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan the Manager
Apr 22, 2024 -

Herb Chambers Toyota of Auburn responded

Reading this review is disappointing because we regret knowing that you feel let down by our team. We attempted to deliver your registered and insured vehicle to your home. We understand that you simultaneously made an inquiry on a potential overpayment made on out-of-state registration on your trade vehicle and wished to retain that vehicle until that was confirmed. This inevitably led to the unforeseen delay that followed. We tried to mitigate any potential lost time by assuring you a refund would be issued if an overage was confirmed. We hope you will offer us the chance to rebuild your trust with us, as we value the feedback and remain ready to assist in the future. Sincerely, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

Apr 26, 2024 -

ddfryett responded

Your dealership left me without insurance or registration without informing me while I was driving the vehicle

April 09, 2024

This is my fifth brand new car. I buy one approximately every decade. I'm in my early 60's. This was the easiest car buying experience of them all. Very simple to make an appointmen More

by Ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mikel Kota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Herb Chambers Toyota of Auburn responded

Ted, it's fantastic to know that Mikel and Dimitri made your car-buying experience at Herb Chambers Toyota of Auburn a breeze. We're glad you found the perfect Venza with us! Thanks for recommending our team - we appreciate it greatly!

April 08, 2024

We enjoy dealing with Herb Chambers Toyota of Auburn. Have purchased many times over the years and will keep coming back. More

by sam falcone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Bortolussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Herb Chambers Toyota of Auburn responded

Sam, we're so glad to know you've had multiple positive experiences with us at Herb Chambers Toyota of Auburn. We appreciate your loyalty and look forward to serving you in the future!

April 08, 2024

Wonderfully kind and sociable employees make any service or shopping an enjoyable experience. Highly recommend. More

by Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Herb Chambers Toyota of Auburn responded

Mitchell, we're delighted to know that our team at Herb Chambers Toyota of Auburn made your experience enjoyable. Thanks for the high recommendation!

April 06, 2024

It was a pleasure to do business with herb chambers for my 3rd vehicle thanks More

by grandmarocks66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Beauieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Herb Chambers Toyota of Auburn responded

Hi! Thank you for leaving us this five-star review and kind words about our sales team at Herb Chambers Toyota of Auburn! We'll see you next time!

April 05, 2024

Fast, reliable and passionate personnel with great skills of customer service. Always a pleasure to do business with them. More

by dritansulaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Herb Chambers Toyota of Auburn responded

Dritan, we're glad to know you had a positive experience with our team at Herb Chambers Toyota of Auburn. Thanks for your kind words about our fast and reliable service!

April 04, 2024

My car came on on a tow truck and was taken car of by the end of the same day. Kevin kept me updated on the progress of my vehicle. Thank you for the great service! More

by Katie2961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in service
Apr 04, 2024 -

Herb Chambers Toyota of Auburn responded

Katie, we're glad to know Kevin and our team at Herb Chambers Toyota of Auburn were able to get your car back on the road quickly. Thanks for trusting us with your vehicle!

April 03, 2024

Everything was great! Best experience I’ve had in a dealership - super quick! Will definitely be coming here for all of my future services. More

by emily.nixon1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ferraro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to know you had a great experience at Herb Chambers Toyota of Auburn! We look forward to assisting with all your future services. Thanks for the review and see you next time!

April 03, 2024

Always have a great experience at herb chambers Toyota or Auburn. Quick and friendly service! More

by BritNicole33
Recommend Dealer
Yes
Employees Worked With
Samantha Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Schoener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandler Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Herb Chambers Toyota of Auburn responded

Nicole, We're glad you had a five-star visit to Herb Chambers Toyota of Auburn! Thank you for being part of our family!

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