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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,511 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,511 reviews

December 19, 2023

My experience with them was awesome. They help me through everything. They are so great. More

by Saïdjie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephane Jovin
Dec 19, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the kind review! It was a pleasure working with you and we hope we have the opportunity to do so again in the future. Take care! - The Herb Chambers Toyota of Auburn Team

December 18, 2023

Excellent service. I was there for a maintenance service and Julian was very helpful. He made sure that everything on my car was done in short time and correctly. More

by Florant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers Toyota of Auburn responded

Hey Florant, we're glad to know Julian and our team at Herb Chambers Toyota of Auburn provided you with excellent service expereince. We appreciate your feedback! and shall see you next time. Safe travels!

December 18, 2023

Very pleased with Alyssa Moran’s service. She’s been thorough and professional. A rental was ready when drop off making it convenient. More

by philomenahu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers Toyota of Auburn responded

We're happy to hear you're pleased with the service provided by Alyssa & the team here at Herb Chambers Toyota of Auburn! Thanks for sharing your experience!

December 16, 2023

appointment was lost and had to reschedule . When I did arrive to get a new key fob they charged me $180. To program a $200 fob. Then I’m told I’m being charged me a $36. Environmental fee to di More

by swooke2628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juljan Imeraj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Herb Chambers Toyota of Auburn responded

This is certainly not how we want our customers to feel while working with us. We aim for price transparency and sincerely apologize for the lack of explanation. Clear communication is key to ensuring our guests never have an experience like the one you described. This situation has been addressed with our team. Please feel free to contact me directly if you'd like to discuss the situation further. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

December 16, 2023

Service writers and management are top-notch, the repairs are done professionally and never have to come back to be redone More

by Vsaraceno2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers Toyota of Auburn responded

Hi V Sara! We're glad to know that you had such a positive experience with our service team at Herb Chambers Toyota of Auburn. We always aim for top-notch, professional repairs that stand the test of time. Thanks for sharing your feedback!

December 15, 2023

Juljan Imeraj at Herb Chambers Toyota of Auburn dealership is awesome! He took great care of my car, kept me in the loop, and was super friendly. Top-notch customer service—I highly recommend him! More

by EdLek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to know that you had a positive experience with our team at Herb Chambers Toyota of Auburn. It's great to see that Juljan was able to provide top-notch service and keep you updated throughout the process. Thanks for recommending us!

December 15, 2023

Kennedy was very pleasant to deal with- He really listened to what I wanted and did jhis best tomake it happen. I had a very positive experience at Herb Chambers and Kennedy was the reason!! More

by ghislainesoucy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Ghislaine! We're so glad to know that Kennedy was able to assist you in finding what you wanted at Herb Chambers Toyota of Auburn. Thanks for sharing your positive experience with us!

December 14, 2023

Very pleasant young man, Kevin in service, who explained the 5,000 mile or 6 month service to us. Done in less than an hour! Derek, from sales, walked in waiting area and remembered selling us the rav 4 a More

by Nharder47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Herb Chambers Toyota of Auburn responded

We're delighted to know that Kevin and Derek made your visit here at Herb Chambers Toyota of Auburn a pleasant one. Thanks for your loyal business and we'll see you next time!

December 13, 2023

Alyssa all ways taken care of my small problems and made sure when my next appointment where and I’ve been coming to your dealership for 17 years More

by 3bigbob@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Herb Chambers Toyota of Auburn responded

We're so glad to know that Alyssa has been able to assist with your needs at Herb Chambers Toyota of Auburn. Your loyalty over the past 17 years is greatly appreciated! We'll see you next time!

December 13, 2023

I like this dealership they work with a lot of lenders as will work hard to get you in a car More

by Lindsey.callahan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Pacheco
Dec 13, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the fantastic review, Lindsey! It's our privilege to serve our valued customers like you. Please don't hesitate to reach out if we can assist you with any additional automotive needs in the future! - The Herb Chambers Toyota of Auburn Team

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