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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,337 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,337 reviews

May 21, 2022

They are very attentive, willing to help out and honest. The dealership is clean, neat and organized. Issa and Mark were thorough, personable, relatable and got us exactly what we wanted. Issa assisted More

by angel_nieriv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Parzych, Issa Naalbandyan
May 24, 2022 -

Herb Chambers Toyota of Auburn responded

Our team strives to provide five-star care to our customers and it makes our day to know that your visit lived up to those standards! We are glad Issa and Mark could provide such excellent care to you and make the experience great! Thank you for coming to Herb Chambers Toyota of Auburn!

May 21, 2022

Transparency . I had a 10 k service done tire rotation and oil change . I doubt if anything was done on the tires still went home with the tire pressure light on More

by Mbachip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dat (Brian) Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Herb Chambers Toyota of Auburn responded

I'm sorry to read your negative feedback and would like the opportunity to discuss your visit with you, in hopes of correcting any mistakes that were made. Please contact me at your earliest convenience. Thanks, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

May 20, 2022

I was happy with deal I got and the flexibility of the sales person in meeting my needs. I am very happy with my experience at this dealership. No pressure! More

by Moehandel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ferraro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vu Nguyen
May 20, 2022 -

Herb Chambers Toyota of Auburn responded

We're so happy to hear this! Thank you for trusting Herb Chambers Toyota of Auburn with your business. We hope you enjoy your new vehicle and look forward to seeing you again in the future!

May 14, 2022

Needed to have an overdue on my Ford Escape. Jim got all the info he needed about my vehicle so he could order the appropriate parts to do the service. He was very kind and caring. Plus the deal More

by tcox9439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful feedback! We appreciate you coming to visit us here at Herb Chambers Toyota of Auburn and we hope we can be of service to you again in the future. Take care!

May 13, 2022

Was amazing Very good service, fast and polite and with good communication skills Thanks a bunch More

by Robertkubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Herb Chambers Toyota of Auburn responded

It was our privilege to serve you! Thanks for visiting Herb Chambers Toyota of Auburn and please don't hesitate to reach out if we can be of service again in the future!

May 11, 2022

I have have leased other Toyota vehicles in the past, but this my first time dealing with the Herb Chambers dealership in Auburn. This dealership is "hands down" the best of all!!!! So happy that I liste More

by llepiesza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Montesa
May 12, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for giving us the opportunity to earn your business! We're so glad you came to visit us here at Herb Chambers Toyota of Auburn and appreciate you taking the time to share this wonderful feedback. Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future!

May 10, 2022

It was my first experience all employee are very nice . i must appreciate dat he was very friendly and cooperative.i recommend this place More

by Nisar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat
May 11, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for visiting us here at Herb Chambers Toyota of Auburn! We appreciate your positive feedback and hope to see you again next time!

May 09, 2022

Well all I can say is Derek has just closed his 3rd lease with my family and each time it was a pleasure to deal with him and the sales team at Herb Chambers and feel great with the lease purchase on each o More

by Siscokid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Beauieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vu Nguyen
May 09, 2022 -

Siscokid responded

Great job to Derek and the sales team at Herb Chambers Toyota in Auburn MA it's always a pleasure to purchase a vehicle at this dealership

May 06, 2022

The service was good, on time with my appointment and very friendly personnel who waited onme More

by allisonema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Irvine
May 06, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful review! It was a pleasure having you visit us here at Herb Chambers Toyota of Auburn and we hope to see you again next time!

May 05, 2022

I have a Toyota RAV4 Limited Hybrid. Due to a new work from home lifestyle, my car sat more than it usually would have and as a result some red squirrels moved in. Alyssa, and the team More

by jlo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Herb Chambers Toyota of Auburn responded

This is what we love to hear! We're so happy that Alyssa stepped in and worked with you on fixing this situation. She is a huge asset to our team, and hope you feel comfortable reaching out to her with any future service needs. -Herb Chambers Toyota of Auburn

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