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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,032 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,032 reviews

November 03, 2024

Great service visit. My adviser Laura was extremely helpful and communicative. Would recommend this dealership. More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Prodell
Nov 04, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the recommendation! We're delighted to hear that Laura provided such helpful and communicative service during your visit at Herb Chambers BMW of Sudbury. We look forward to assisting you again in the future!

November 01, 2024

Travis and Xavier could not have been more helpful. BMW Sudbury is #1. Thanks very much. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Xavier
Nov 04, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for your great review, John! The team looks forward to seeing you again! - Herb Chambers BMW of Sudbury

October 30, 2024

Brynn was a great service advisor. She kept me informed throughout and process was easy. More

by ray.vandick
Recommend Dealer
Yes
Employees Worked With
Brynn Toohey
Oct 30, 2024 -

Herb Chambers BMW of Sudbury responded

This is so great to hear, Ray! Thank you! - Herb Chambers BMW of Sudbury

October 30, 2024

The experience was exceptional. I was taken care of from the moment I called. Would absolutely recommend! More

by David Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Herb Chambers BMW of Sudbury responded

David, we're delighted to hear that you had an exceptional experience with us at Herb Chambers BMW of Sudbury. Thank you for the recommendation!

October 28, 2024

I had a great experience at BMW Sudbury. Wilson was extremely helpful and made me feel very comfortable and confident with my purchase. They have a great selection of used cars which is what More

by shelbyt190
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Dowridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your positive experience at Herb Chambers BMW of Sudbury! We're delighted to hear that Wilson provided excellent assistance and made the process smooth for you. We appreciate your recommendation and look forward to helping any friends who stop by!

October 28, 2024

I went in for regular service, two hours later they said I needed my tires rotated and an alignment. Another two hours later, I asked for the status of my car. I was told it was in line for the alignment. I More

by BLESSED8_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jobathan
Oct 29, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the review. We aim for timely & efficient service and regret that this wasn't reflected in your experience. Your feedback will be addressed with our team and I encourage you to contact me directly if you have any additional questions or concerns. Respectfully, Sean King - General Manager - sking@herbchambers.com

October 27, 2024

My service rep Breanna had me wait 2 hrs and 20 minutes to have the battery in my remote control changed. Then for the next week and a half, she kept making promises to get back to me by a certain time-she More

by Dollartoyou
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Breanna Camire
Oct 28, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience. I'm sorry to hear about the initial wait and communication issues, but it's great to know that My Phan was able to turn things around for you. We appreciate your patience and feedback as it helps us improve our service. If there's anything else we can assist with, please feel free to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

October 26, 2024

The repair process was efficiently handled, thank you! However, I noticed my tire pressure indicator was still low upon collection. Appreciated the loaner car and the complimentary wash. Thank you again More

by RO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the review. We're happy to hear your overall experience went smoothly and appreciate the feedback regarding your tire pressure - we'll make sure this gets shared with the appropriate members of our team. Thanks again and please don't hesitate to reach out if our Herb Chambers BMW of Sudbury crew can assist you again in the future!

October 26, 2024

Yordanys provided the service advisor guidance that I would expected from the number of years I have been associated with Herb Chambers. But I must also add that Yordanys provided more. His addition to d More

by Robert
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Herb Chambers BMW of Sudbury responded

Robert, we're delighted to hear that Yordanys exceeded your expectations and made your experience at Herb Chambers BMW of Sudbury a productive one. Thank you for being a loyal customer!

October 26, 2024

Yordanys at BMW Sudbury was very helpful and provided updates as needed. He was always available. More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Herb Chambers BMW of Sudbury responded

Pat, thank you for the positive feedback! We're happy to hear Yordanys provided you with excellent service and we hope you won't hesitate to reach out if our Herb Chambers BMW of Sudbury team can assist you again in the future. Take care!

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