Hendrick Volkswagen of Concord

Jordan did a great job explaining features about the different SUV's and Henry was great helping us find the right fit. We bought one SUV and are thinking about buying another soon. different SUV's and Henry was great helping us find the right fit. We bought one SUV and are thinking about buying another soon. More

Henry Lee, Patrick, and David McPherson in financing were all great to work with. We came in looking for one car and ended up purchasing two because of the service we received! This is now the third time we’ all great to work with. We came in looking for one car and ended up purchasing two because of the service we received! This is now the third time we’ve purchased vehicles from Hendrick VW and will keep coming back! More

It was excellent Marcos took good care of me while i came to Volkswagen looking for another car. He took every option he could to put me in something really nice. Marcos took good care of me while i came to Volkswagen looking for another car. He took every option he could to put me in something really nice. More

Great Service Marcos was very helpful and understandable. Thanks to him the process was a lot easier and less stressed. We would definitely recommend this dealershi Marcos was very helpful and understandable. Thanks to him the process was a lot easier and less stressed. We would definitely recommend this dealership. Thank you, Marcos! More

Extremely disappointed for charging $39.99 + tax to remove a nail from a tire! And, it took them 45 minutes to repair the nail issue. Most places offer this as a free service, (GO DIscount Tire and all remove a nail from a tire! And, it took them 45 minutes to repair the nail issue. Most places offer this as a free service, (GO DIscount Tire and all the others!). I'm definitely done with this place. Oh, the replacement cost for a small plastic cover which is clipped in the driver sun-vizor (garage-door cover) is $332.59 which includes tax...again, definitely a way to upset ccustomer by making them pay for a poor design. More

Great customer service Robert was very helpful! I dont understand cars much and Robert was very kind with understanding that! Thank you so much with my new used vehicle. Robert was very helpful! I dont understand cars much and Robert was very kind with understanding that! Thank you so much with my new used vehicle. More

Zero pressure , patient , courteous , polite Ruslan was very informative , courteous, and patient with us. We test drove the Tiguan first and decided we needed something bigger so we moved up to Ruslan was very informative , courteous, and patient with us. We test drove the Tiguan first and decided we needed something bigger so we moved up to Atlas. My wife and I also had our new born baby with us . So we could make sure his rear facing seat would fit properly in car . Which took more time than your average customer test drive taking seat in and out of each vehicle. More

No pressure buying I don't know anyone who likes to buy a new car. You pull up to a car dealership and are immediately approached by sales reps. You may even feel that w I don't know anyone who likes to buy a new car. You pull up to a car dealership and are immediately approached by sales reps. You may even feel that way pulling up to Hendrick Volkswagen of Concord too, but after meeting Robert and speaking with him for over an hour the first day, I changed my mind. Robert answered all our questions regarding a 2019 Jetta and when we said goodbye the first night without making a decision, he never said a word to try and pressure us into buying the car. We ended up coming back to Robert a couple days later after more research and feeling more comfortable about our decision. I can honestly say that Robert is completely different than any car sales rep we dealt with during our "car shopping" experience. Happy to have given him our business. More

We purchased a car Robert is amazing person. Enthusiastic very honest with excellent customer service skills. Me and my husband had a long day looking for a car . We cam Robert is amazing person. Enthusiastic very honest with excellent customer service skills. Me and my husband had a long day looking for a car . We came at Hendrick Volkswagen 1 hour before they close,exhausted and unhappy but after we met Robert Nixon I can’t believe in a half hour we find the car we where looking for. He listen to us what we needed and he help us very much to get a good deal and answer all our questions very professional way to the end of the process.Thank you Robert so much for your help Hendrik Volkswagen are very lucky to have somebody like you. Good luck best wishes from Katie and David . More

Excellent experience! Extremely pleased with our purchase and an overall wonderful experience with this dealership. Top notch customer service! Robert was tremendously help Extremely pleased with our purchase and an overall wonderful experience with this dealership. Top notch customer service! Robert was tremendously helpful in answering our questions and knowledgeable about the car we purchased. More