Hendrick Volkswagen of Concord

Great service = happy customer I have my 2012 Jetta serviced here for over 1 year now. Always up front, professional approache, working on best deal for customer. Thank you For mak I have my 2012 Jetta serviced here for over 1 year now. Always up front, professional approache, working on best deal for customer. Thank you For making me feel home. More

Best service ever! Extremely responsive, accommodating and attentive. Great people and great service! Traveling out of town to see a family member in ICU, my car broke Extremely responsive, accommodating and attentive. Great people and great service! Traveling out of town to see a family member in ICU, my car broke down and I had it towed to a VW dealer given the extended warranty I purchased the year before. It was a Saturday before the holiday. The dealership determined it was an engine problem within the first hour. During our wait, the general manager fed by two young kids pizza and soda as we had not yet eaten when the car broke down and checked on us several times during the wait. The car could not be repaired that day due to the warranty and requiring an inspector to examine the car. Given my circumstances with my family member, they put me in a loaner car (instead of my having to pay for a rental car) and sent me on my way telling me not to worry about anything and they would be in touch. Wes called me after the weekend to let me know they made contact with the warranty company and my home dealership; and scheduled the inspector. Given it was the holiday to not worry and keep the loaner car. Wes called me at least twice weekly over a 5-week period to keep me abreast of the progress. The inspector had to come out three times as they further tore down the car and a snow storm shut the dealership down for four days. But I had a loaner car that was a tremendous help and no cost out of pocket during this time. As soon as the inspector confirmed the problem and solution the dealership recommended - a new engine - the service team went to work and had my car available within the next two days. When I picked up my car (out of state) it was ready and looked brand new! They washed it inside and out including wax and tire detail. It looked great and rides great! This was an unfortunate experience (car trouble out of state with my two young children) during a trying personal time (sister in ICU during the holiday season) and Wes and his General Manager made everything alright with their concern, personal care and service. I will go back to NC (I live in VA) to purchase my next VW from Hendrick VW! Never in 35 years of owning a car have I ever experienced such professionalism and excellent service. Hendrick VW and Wes White (and his GM) sets the example of what all customers should experience! Thank you! More

Absolutely outstanding Wes White was really great. He helped me get my car serviced and he got it out quickly. He explained in detail what all needed to be done and the proc Wes White was really great. He helped me get my car serviced and he got it out quickly. He explained in detail what all needed to be done and the procedure they would go through to complete those things. He also told me when I would need to come back for my next service and what that service would consist of. I left 100% confident that he would take care of me and he answered every one of my questions. He made me feel like a priority and he was very kind and professional. More

great service Sam Henson was a great service writer to deal with. She explained everything very well and my car was taken care of quickly. Will recommend this deale Sam Henson was a great service writer to deal with. She explained everything very well and my car was taken care of quickly. Will recommend this dealer to all my friends and family. Good job More

great service my thanks to service advisor Angie Sink she makes sure my 2001 VW Cabrio and I are well taken care of service is fast and friendly Alicia Ross my thanks to service advisor Angie Sink she makes sure my 2001 VW Cabrio and I are well taken care of service is fast and friendly Alicia Ross More

One visit was all it took to become a loyal customer WOW...small little word to express my BIG gratitude to Wes White, Service Advisor, at Hendrick VW! We first visited the nice facility for a simple ann WOW...small little word to express my BIG gratitude to Wes White, Service Advisor, at Hendrick VW! We first visited the nice facility for a simple annual inspection, but were won over by the attention to detail and genuine service Wes and the VW team there provided us. One visit and we knew we wanted to make that our go-to VW dealership for any future services. Unexpectedly, we found ourselves back there two weeks later because of a freak accident and to my relief, Wes took care of everything so that my car would be back to its fun zippy self! He patiently explained any of the services that needed to be done and why, followed up with calls when he said he would, and always had a smile each time I was there. Thank you again Wes for everything!!! More

Great Service Experience I am giving a 5 star rating because my service was great. This was my 2nd time having work done and Wesley White was great with me. I had always went I am giving a 5 star rating because my service was great. This was my 2nd time having work done and Wesley White was great with me. I had always went to Huntersville's VW and there is no comparison. Thanks Wesley for being patience with me!! We will be back!! More

Excellent Overall I'm from a military town that is about three hours away and when I got there I was immediately welcomed by BreAnna Griffin and she was very friendly. I'm from a military town that is about three hours away and when I got there I was immediately welcomed by BreAnna Griffin and she was very friendly. She didn't pressure me at all. She took care of me when it came to the test drive, and the actual paper work. Then Patrick Steadman has been very helpful there and over phone. Patrick actually tried to get me the best deal for my price. They delivered the vehicle to me and repainted parts of the vehicle for me at no cost and it was delivered to me within four days. The three hour drive there was not a waste of time at all. I highly recommend you take a look at their lots and speak with someone about a vehicle. More