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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,025 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,025 Reviews of Hendrick Lexus Northlake

June 01, 2023

Chase (service department) is always very informative and provides excellent customer service. He explains everything so I understand what is being done and why. More

by oletha.cuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Chase Ward
Report | Print
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Oletha, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

June 01, 2023

Hendrick Lexus never ever disappoints. They are always professional, always timely, always thorough. And, customer service is spectacular. This visit was no different, Ward Chase took grea More

by Half a million miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Eddie Hart, Chase Ward
Report | Print
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Half a million miles, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 01, 2023

Northlake is an awesome dealership. Chase Ward makes sure my car is taken care of every time I take it in to be serviced. More

by dwscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Robbie Strickland, Jeff Nowacki, Chase Ward
Report | Print
Jun 30, 2023 -

Hendrick Lexus Northlake responded

D. Scott, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Jul 01, 2023 -

dwscott responded

You are welcome ! Keep up the good work.

May 31, 2023

Eric is an awesome and valuable person within the Hendrick Lexus Northlake Organization. He always provides the greatest customer service, professionalism, and knowledge of the products and services More

by casher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry
Report | Print
Jun 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Eric and our team at Hendrick Lexus Northlake, Casher! We look forward to serving you again during your next visit.

May 31, 2023

Top of the line service, timelines and waiting room lounge is spotless and full of snacks. Eric and entire team is always 100% awesome. More

by Ripley2021!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry
Report | Print
Jun 01, 2023 -

Hendrick Lexus Northlake responded

Ripley, thank you so much for taking the time to share about your service visit with Eric and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

May 31, 2023

Eric Edwards, is a very helpful service coordinator, my service Plan was about to expire and he made a great suggestion to me to purchase an extended plan. More

by maxine.r.johnson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Jun 04, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Maxine! We are thrilled to hear Eric provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

May 31, 2023

Great customer service by Eric Edwards. Very professional! Service is explained in details. I will always return and recommend. More

by jamclennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Jun 04, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, J. Mclennon! We look forward to sharing your positive feedback with Eric and our team. Thank you for your loyalty!

May 31, 2023

I am very happy with my service advisor and the work performed on my GS More

by Jonathanblocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Jun 01, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Jonathan! We look forward to sharing your positive feedback with Eric and our team.

May 31, 2023

Eric Edwards offers exceptional customer service each and every time I have scheduled my service. More

by Nationx4@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Jun 04, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are thrilled to hear Eric provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

May 31, 2023

One of the best car buying experience we have had. Jackie was great. The entire staff treated us with respect. Professional attitude plus knowledge of the cars will keep us coming back. More

by coop105
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Jackie Layne
Report | Print
Jun 01, 2023 -

Hendrick Lexus Northlake responded

Coop, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jackie and our team provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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