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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,026 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,026 Reviews of Hendrick Lexus Northlake

June 05, 2023

Chase Ward did a great job, very professional. .always satisfied, service department is precise. Mandy Scardina More

by mscardina1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Jose Canas
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Mandy, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

June 03, 2023

The staff at Northlake Lexus was extremely responsive and professional! My salesperson, Robert M., made sure I left with no questions! More

by Walston65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Walston, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

Jun 30, 2023 -

Walston65 responded

Thanks!

June 02, 2023

Hendrick Northlake is topnotch from start to finish. Our service advisor, Chase Ward is the best, professional, courteous, and customer focused, he makes it a pleasure to bring our Lexus in for service. More

by dennyabbey
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Abbey, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 02, 2023

Was able to get an appointment on the same day for my service, and also a loaner. More

by Iane5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Lane, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

June 02, 2023

Chase Ward is knowledgeable and extremely helpful with me making decisions to determine what I need done. More

by Yrw54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

YRW, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

June 02, 2023

Chase is awesome! Always very helpful and is sure to keep you informed. Great communication= great service! More

by Cpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

C. Patterson, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

June 02, 2023

Our experience with Northlake Lexus has been great since buying our car there. We recently had our car in the dealership for a yearly checkup. Ward Chase did an excellent job for us and the car came back More

by wmcswain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

W. McSwain, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

June 01, 2023

The service and the experience at this Lexus dealership is always fabulous. Chase Ward is an exemplary stand out and always delivers in professionalism, courtesy and exceptional customer service. This is w More

by Archangel9911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Arch Angel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 01, 2023

We have used Lexus Northlake as our service home for the past 5 years. Chase Ward always takes tremendous care of us More

by robyndecoteau@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake, Robyn! We truly appreciate your loyalty for over 5 years and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

June 01, 2023

My experience was superb. Eric Edwards always provides me with the best customer service experience. More

by cashaq
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Jun 30, 2023 -

Hendrick Lexus Northlake responded

Cashaq, thank you so much once again for your 5-Star Review of Hendrick Lexus Northlake. We are thrilled that you enjoyed your time with Eric. Thank you for being a part of our Hendrick Lexus Northlake family!

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