Hendrick Lexus Northlake

I brought my car in for the 30,000 mile maintenance check. I was in and out in record time! The mechanic sent a video with her findings and potential issues. Based on her comments, my service manager, check. I was in and out in record time! The mechanic sent a video with her findings and potential issues. Based on her comments, my service manager, Brock, provided me with options for new tires. When I reached out to Brock later questioning the tire tread, he assured me he would reach out to the tire manufacturer to check on the warranty status for the tires. I appreciate him going above and beyond. Great service! More

Great service. Very responsive. Brock was grest in the service department. Very helpful snd made great suggestions. Very responsive. Brock was grest in the service department. Very helpful snd made great suggestions. More

Brock Ward was excellent. He kept me up to date and answered all of my questions. He kept me up to date and answered all of my questions. More

Brock Ward demonstrated excellent customer service, greeted with a smile and very knowledgeable of service. greeted with a smile and very knowledgeable of service. More

Brock Ward is a really great part of Lexus. Nice, energetic, easy to work with. Nice, energetic, easy to work with. More

I had service done on my RX350. The entire process was exceptional. From scheduling the appointment to getting an estimate, to predicting time for servicing, delivery, attitude of The entire process was exceptional. From scheduling the appointment to getting an estimate, to predicting time for servicing, delivery, attitude of service representative, and quality of the work -- everything was exceptional. Special thanks to service representative Brock Ward. More

I LOVE Hendrick Lexus. Their service department always goes above and beyond to ensure satisfaction. Brock is a great service advisor- efficient , constant communication Their service department always goes above and beyond to ensure satisfaction. Brock is a great service advisor- efficient , constant communication and dedication to ensure the job is complete. This dealership is a further drive for me but they have earned my loyalty. More

I had the pleasure of working with Brock Ward. He was very professional and kept me in the loop when things were in progress/completed on my vehicle. I also like that a video of my car is sent to He was very professional and kept me in the loop when things were in progress/completed on my vehicle. I also like that a video of my car is sent to me so that I can see what is being worked on. I do wish the video was a bit more thorough, but still a nice Lexus service dept feature. More

Excellent service! Brock Ward was very knowledgeable and accommodating. The service that we received was superb. Brock Ward was very knowledgeable and accommodating. The service that we received was superb. More

Brock, my service advisor, was extremely helpful and courteous, keeping me informed at every step of my service. courteous, keeping me informed at every step of my service. More