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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,028 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,028 Reviews of Hendrick Lexus Northlake

July 13, 2023

Chase is amazing! !! He’s always helpful, knowledgeable, and accurate. He has been helping my husband and I for years. More

by Keishadf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Keisha, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 10, 2023

Dealer doesn’t keep parts in stock and have issues with passing inspections on vehicles with little wear on tires More

by gilbertmonica191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Ward
Jul 11, 2023 -

Hendrick Lexus Northlake responded

Monica, thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are disappointed your experience did not meet our Lexus standards and will pass along your feedback to our Service team. At Hendrick Lexus Northlake, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our General Manager, Todd Nolan, at (704) 379-4002 or by email, Todd.Nolan@HendrickAuto.com, to discuss ways we can better serve you in the future.

July 10, 2023

Service is terrific and Chase was great; he quickly got me a loaner car and kept me informed of the service on my car. More

by cindystarslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Sal Rizzo
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake, Cindy! We truly appreciate your loyalty and look forward to serving you again during your next visit.

July 09, 2023

Professionalism! Great service, Chase was very good to work with. Had a loaner ready for me. More

by djalligood82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 01, 2023 -

Hendrick Lexus Northlake responded

DJ, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 09, 2023

Coach Williams was a true blessing for the whole family! Not only did we purchase 1 but we purchased 3 cars within a weeks time. He listened and took everything into consideration from his experience. He tr More

by Mia Heaggans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Vincent "Coach" Williams
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Mia, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach provided you the 5-Star Lexus experience while assisting you with finding not one but three vehicles! Congratulations and welcome to our Hendrick Lexus Northlake family!

July 09, 2023

Very customer service oriented and professional. Sometimes a bit pricey but willing to work out the best strategy to meet the customers need. The above is true 90% of the time but I would urge a new More

by strongman67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Chase Ward, Ted Funk, Lorenzo Mendez
Jul 13, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit with our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback to ensure your experience is consistent every visit. Thank you for your loyalty!

July 08, 2023

The professionalism of the employees is outstanding! They’re there to greet you and call you by name. More

by JMatheney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 01, 2023 -

Hendrick Lexus Northlake responded

J. Matheney, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 08, 2023

Excellent staff. The work needed was explained thoroughly and completed in the estimated time and cost. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake, Keith! We truly appreciate your positive feedback and look forward to serving you again during your next visit.

July 07, 2023

My experience w/ Chase Ward, as always, was very quick and efficient. The service provided was excellent. More

by kevonkanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake, Kevon! We truly appreciate your loyalty and look forward to serving you again during your next visit.

July 07, 2023

Hendricks is always respectful and efficient on the phone, in person, and in service. I would never think of any other dealership. More

by Sacks648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Sacks, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

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