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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,095 Reviews of Hendrick Lexus Northlake

August 29, 2023

Robert was great to work with . His. Patience was top notch and he took his time to answer all of my questions . He responded to emails and calls quickly. I enjoyed the process and More

by lamondad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Lamondad, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

August 29, 2023

Great customer service from Mr Williams on Saturday. He took time out to help my wife to get her dream car. Thank you More

by Huff611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Huff, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach Williams provided you both the 5-Star Lexus experience while assisting your wife with finding her dream vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 29, 2023

Bought second Lexus this week. Salesmen very helpful and professional but also friendly. Service on first car usually good with one major setback due to service error. I was loaned More

by judith
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Miano, James Rafidi, Vincent "Coach" Williams
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Judith, thank you so much for taking the time to share about your recent experience with Jay, Coach, and our team at Hendrick Lexus Northlake. We truly appreciate your kind words and loyalty. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email our Service Manager, David.Shepherd@HendrickAuto.com. Thank you again for your positive feedback!

August 29, 2023

We bought a 2021 Lexus GX460 from Hendrix Lexus Northlake in August 2021. Our salesman and support staff worked hard to be sure we purchased a vehicle that both my husband and I would love. And we do love ou More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Mark Dockx, Omar Licout
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Sandy, thank you so much for taking the time to share about your experience with Lucian, Omar, and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words and loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

August 25, 2023

I purchased a car from Coach Vinson Williams experience was excellent. He was honest about the trade, the new purchase in the future history of the vehicle I think he’s five star. More

by Enorman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Vincent "Coach" Williams
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Norman, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Coach. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

August 24, 2023

Satisfied with eventual purchase. Coach was very helpful after first choice was sold. This is our fourth Lexus from Hendrick but first from Northlake. We need a lot more training on t More

by Mr Phil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yaf in technology: 5 stars, Ed McCreery, Jay Miano, Sean Cook, Vincent "Coach" Williams, Eddie Hart
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Mr. Phil, thank you so much for taking the time to share about your recent experience with Coach, Eddie, and our team at Hendrick Lexus Northlake. We truly appreciate your Lexus loyalty and are honored to welcome you to our Hendrick Lexus Northlake family. Please do not hesitate to reach out to Yaf, or our technology team at (704) 379-4040 to discover and experience the new technology and features in your ES300h!

August 24, 2023

I absolutely loved working with Vinny an astounding salesman. He convinced me to buy a brand new Lexus RX wonderful experience. More

by Julia Hogwartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Estrada
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Julia! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new Lexus RX and welcome to our Hendrick Lexus Northlake family!

August 24, 2023

This was my first Lexus purchase. The employees from entering the facility to leaving with my purchase provided and continue to provide great customer service. Robert was fantastic! V More

by Melanie_618
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Melanie! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your first Lexus. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 24, 2023

This time, it went smooth. I had to no issues and did not waited too long. The gentleman that helped me was great and I always enjoy getting videos of the car telling me everyt More

by LCVal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Mendez, Brock Ward
Aug 30, 2023 -

Hendrick Lexus Northlake responded

LC Val, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Lorenzo and Brock and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for your trust and loyalty!

August 24, 2023

Always professional staff. Go see Brock Ward in the service department and he will take great care of your service experience! More

by kristencharles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 28, 2023 -

Hendrick Lexus Northlake responded

Kristen, thank you so much for your 5-Star Review of Hendrick Lexus Northlake. We are thrilled that you enjoyed your time with Brock. Thank you for being a part of our Hendrick Lexus Northlake family!

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