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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,028 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,028 Reviews of Hendrick Lexus Northlake

July 21, 2023

Chase Ward is always friendly, knowledgeable. helpful and really listens well. He is my go to person at Lexus Northlake. In general the entire staff is excellent and the waiting room is always c More

by pasj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Pasj, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

July 21, 2023

I love my Lexus! Hendrick Lexus Northlake is a great dealership and I will continue to buy there and have told my neighbors what great people and service it has! Chas More

by Marian Orr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 21, 2023 -

Marian Orr responded

I love my Lexus dealership and its maintenance team! Chase Ward is also excellent! Please read my above statement.^

Jul 31, 2023 -

Hendrick Lexus Northlake responded

Marian, thank you for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for being part of our Hendrick Lexus Northlake family!

July 20, 2023

Thank 687 Brock and Team for always making sure that all of my service needs are taken care of. Any issue that has arose, you guys make sure everything is resolved. Thank you More

by Andrea N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams, Chase Ward, Brock Ward
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Andrea! We look forward to sharing your positive feedback with Brock and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2023

Ward Brock, my most recent Service Associate, was very professional and efficient. I had my Lexus 570 in for service and while there made an appointment for service on my mother's Lexus. Ward treated bo More

by lrosenbalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Ms. Rosenbalm, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

July 20, 2023

Hendricks Lexus is the BEST! The team consists of knowledgeable and professional people on all levels. From the time you pull into the bay for service to completion. More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 01, 2023 -

Hendrick Lexus Northlake responded

KJ, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

July 20, 2023

Northlake Lexus is a magnificent dealership that cares about their customers. and values their needs as well as makes them happy. All of the service representatives that have assisted me have been very in More

by grandmother67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Lucian Dobre, Ted Funk, Marlene Seibles, Omar Licout
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Grandmother, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. Thank you for being part of our Hendrick Lexus Northlake family!

Aug 01, 2023 -

grandmother67 responded

I am very proud to be a part of the Hendrick Northlake Family. I feel valued and a sense of caring each time I visit the dealership. I feel like more than just a customer. Anyone in the market for a wonderful reliable vehicle, an amazing staff and service you can count on and has everything a driver needs and wants, make a visit to Hendrick Northlake. You will be happy that you did. You will give 5-stars for your overall experience just as I do for all of my visits..

July 19, 2023

Omar Licout was amazing as customer service goes! He is professional but caring and isn't afraid to go over and above for anyone!!! I will keep coming back and ask for Omar. More

by RHONDALAYNE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Rhonda! We look forward to sharing your positive feedback with Omar and our team. Thank you for your loyalty!

July 19, 2023

We had the best experience at Hendrick Lexus Northlake. Brennan and everyone we encountered were extremely professional and helpful during the whole buying process! More

by Claire Kerns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Jeff Nowacki, Brennan Gilreath
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Claire, thank you for taking the time to share about your recent experience with Brennan and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

July 15, 2023

Pleasant experience with Robert Marock and Jeremiah Vasquez at the dealership. They both provided exceptional service during the sale and even after the sale. They were knowledgeable and responsive. More

by AshCR
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez , Robert Marock
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Ash, thank you for taking the time to share about your recent experience with Robert, Jeremiah, and our team at Hendrick Lexus Northlake. We truly appreciate your kind words and are thrilled to hear they provided you exceptional service throughout your car-buying experience. At Lexus, we are always looking for ways to elevate our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

July 13, 2023

Milton Jackson was great , good guy. Very high standards of living, Just a good guy Management and Finance Department were very helpful I don’t know what else to say, it will not let More

by Jbennett13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, Milton Jackson, Lucian Dobre, Jeff Nowacki
Jul 13, 2023 -

Jbennett13 responded

Okay

Jul 13, 2023 -

Jbennett13 responded

You are making it very difficult to understand

Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, J. Bennett! We truly appreciate your positive feedback and look forward to sharing your kind words with Milton and our team.

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