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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,095 Reviews of Hendrick Lexus Northlake

September 19, 2023

Excellent service. Chase Ward was very professional and courteous. He answered all our questions and address any concerns. Highly recommend! More

by robertsonlarry66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Report | Print
Sep 25, 2023 -

Hendrick Lexus Northlake responded

Larry, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 19, 2023

Chase Ward was exemplary by updating me and having me finished early and on my way. More

by Mcaangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Mcaangel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 19, 2023

Chase Ward did an outstanding job taking care of me and the service on my RC300! More

by LEX4001960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Lex, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for trusting us with your RC300!

September 18, 2023

Great service department, very professional and courteous. I’ve been a customer for over 10 years and always treated with respect. More

by monty3251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Great service department, very professional

September 18, 2023

Very pleased with pick up and deliver. Your drivers are very courteous and prompt. Chase Ward has been very helpful in advising on work and charges. Margaret Cline More

by mclineent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Margaret, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

September 18, 2023

Chase Ward was very friendly, knowledgeable,,polite and helpful in determining what available services were offered and recommended for my car More

by Jamantooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Jamantooth, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 18, 2023

We found in Sal Rizzo professionalism and kindness in following up all our questions/request More

by renato.manganelli
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Report | Print
Sep 25, 2023 -

Hendrick Lexus Northlake responded

Renato, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Sal provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

September 15, 2023

Excellent customer service. Professionalism is always demonstrated. Attention to detail and clearly communicated current and potential issues regarding overall needs of the vehi More

by SCAlexa59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Alexa, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Josh and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 14, 2023

My service appointment with Lucian was handled professionally and met my expectations as the items were handled well with no issues. More

by Mrotondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Mrotondo, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Lucian and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 13, 2023

Working with Jeremiah and Jazz was a great experience, both were professional and a pleasure to work with, making the entire process easy. Will recommend them and HLNL to friends and relatives. More

by jflynn7834
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez, Jazz Parks, Sean Cook
Report | Print
Sep 25, 2023 -

Hendrick Lexus Northlake responded

J. Flynn, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jeremiah and Jazz provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

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