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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,028 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,028 Reviews of Hendrick Lexus Northlake

July 07, 2023

The dealership always gives a great experience. The service is prompt and highly professional. Chase Ward - is EXCELLENT! Super friendly, courteous and helpful. I would recommend this dealership More

by sama97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Sama, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 07, 2023

Outstanding service and knowledge of my vehicle. Promptly took care my car. The only dealership I would trust my vehicle too. More

by ronald.averette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake, Ronald! We truly appreciate your trust and loyalty and look forward to serving you again during your next visit.

July 07, 2023

It was an easy and professional process -very helpful and friendly staff, and the facilities were amazing More

by nicktke
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Reel, Chase Ward
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Nick, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and Deana and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 07, 2023

Could not be more pleased. Got in with VERY SHORT NOTICE... Same day!!! Chase Ward represents this dealership extremely well. More

by cloudypass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Cloudy, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 07, 2023

Consistent and always great service! David and Chase do an amazing job at communication and providing ongoing status. More

by abrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

A. Brown, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about David and Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 07, 2023

Nice and Pleasant people. I enjoy visiting this dealership for my service and repairs to my car. Chase Ward is my go to guy there. Always a good visit. Thank you!! More

by YolandaGallmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
July 07, 2023

Chase Ward and his team worked hard to figure out a difficult intermittent engine misfiring problem. Since the in-shop analysis couldn't identify the issue they even went so far as to have a master mec More

by rroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

R. Roberts, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. While we are sorry to hear about the purpose of your visit, we are thrilled to hear Chase and our team provided the 5-Star Lexus experience to get your vehicle diagnosed and safely back on the road. Thank you for being part of our Hendrick Lexus Northlake family!

July 07, 2023

My service advisor Chase Ward always gets my car taken care of and has good customer service! More

by Iane5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Lane, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 07, 2023

It was a great experience buying a car with Hendrick Lexus. Please go see Vincent "Coach" Williams. He genuine cares about you and will treat you like family not just for the sale but after the sale too More

by casandradowns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Casandra, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Coach. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

July 04, 2023

I had a great time buying with Hendrick Northlake! I would highly recommend to anyone looking to purchase! More

by Hillwm07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Rostam Rafie, Vincent "Coach" Williams, Nayris Abreu, Jose Canas
Report | Print
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Hill, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our sales team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

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