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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,695 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,695 Reviews of Hendrick Lexus Northlake

May 13, 2024

Lamar Licout was helpful, knowledgeable, and exhibited excellent customer service skills. The vehicle was nice and clean for pickup. More

by joanngunn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamar Licout
May 23, 2024 -

Hendrick Lexus Northlake responded

Joann, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. Thank you for your loyalty!

May 09, 2024

Omar Licout and Brock Ward are my go to guys. Their customer service is awesome. I have no problem bringing my vehicle into the dealership, I knowing that I will receive the best service. I ap More

by kcdovey2
Recommend Dealer
Yes
Employees Worked With
Omar Licout, Brock Ward
May 23, 2024 -

Hendrick Lexus Northlake responded

K. Dovey, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Omar, Brock, and our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 09, 2024

Excellent scheduling and communication. always a pleasure to deal with the service center and Ward Brock is outstanding as a service advisor More

by augustarod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Brock Ward
May 23, 2024 -

Hendrick Lexus Northlake responded

Rod, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

May 09, 2024

Brock Ward did a great job. Courteous and quick to resolve my problem. Thorough — he checked all my info and coverages without my even asking. Kept me fully informed. He was More

by Charlesb333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
May 29, 2024 -

Hendrick Lexus Northlake responded

Charles, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 09, 2024

I always have great service at Northlake. I find everyone to be professional from the greeter to the person who retrieves my car for me to drive out. I am kept informed and advised of any iss More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Omar Licout
May 29, 2024 -

Hendrick Lexus Northlake responded

Joy, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 09, 2024

Everyone is exceptional; courteous, knowledgeable and timely. They take great care with the vehicles and the owners! More

by aliciarhea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
May 29, 2024 -

Hendrick Lexus Northlake responded

Alicia, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 08, 2024

I had a great experience with my salesperson, Vincent "Coach" Williams. He was very patient and personable. More

by Emma Jean
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
May 29, 2024 -

Hendrick Lexus Northlake responded

Emma, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

May 08, 2024

Omar Licout made sure that I was given absolute GREAT service. He immediately took care of my concerned and issues and I left a happy customer. I’d love to do business at the North Lake location and it’s More

by Larry P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry, Omar Licout
May 23, 2024 -

Hendrick Lexus Northlake responded

Larry, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Omar and our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 07, 2024

Everyone was welcoming and glad to help in any way Dealership goes above and beyond to ensure all questions are answered. More

by mdove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Chase Ward
May 23, 2024 -

Hendrick Lexus Northlake responded

M. Dove, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Coach, Chase, and our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 07, 2024

Great Service, Chase Ward has been my go service through out the my time here More

by son.bui71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
May 09, 2024 -

Hendrick Lexus Northlake responded

Son, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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