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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,455 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,455 Reviews of Hendrick Lexus Northlake

November 16, 2025

I went to the dealership to compare prices. I had no intentions on buying a Lexus that day. I left with a Lexus. Justin did an excellent job of convincing us that this was great deal. I love it More

by pwesis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Duhaney
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Nov 26, 2025 -

Hendrick Lexus Northlake responded

P. Wesis, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Justin provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 15, 2025

Everyone was so professional and desired to make sure that I was taken care of. The salesperson was phenomenal. More

by reggiehopkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Chris Herndon
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Nov 26, 2025 -

Hendrick Lexus Northlake responded

Reggie, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Hussain and Chris provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 14, 2025

Rebecca Bigelow was so nice and helpful getting my first oil change done at the dealership. More

by araffaldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
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Nov 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, araffaldt! We are thrilled to hear Becca provided you the 5-Star Lexus experience while assisting you with your first oil change at our dealership. Thank you for being a part of our Hendrick Lexus Northlake family!

November 13, 2025

Brock Ward was my service provider who showed me what it means to give great customer service. You should hire more people with his skills set. Thank you for a great experience. More

by porterrcsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Porter, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 13, 2025

My car was due for service and it was completed accurately and timely with great service. More

by Dtwedell-1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

D. Wedell, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

November 12, 2025

Kind, caring & attentive to customer needs/concerns. Truly customer focused. I would recommend this dealership’s service department More

by tdcain32567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

T. Cain, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2025

I bought my car from this dealership and come here to get it serviced. I always work with Eddie because he’s so helpful! He makes the experience easy and quick! More

by carleyleonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
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Nov 26, 2025 -

Hendrick Lexus Northlake responded

Carley, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2025

Lexus always provides top notch customer service, especially Brock W! He did a wonderful job servicing my vehicle and was very thorough! More

by xlivy10x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, David Shepherd, Harris Veneris, Todd Nolan, Sean Cook, Jack McMackin, Sal Rizzo, Brock Ward, Chris Herndon, Sam McMackin
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Nov 26, 2025 -

Hendrick Lexus Northlake responded

Livy, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2025

Excellent work! ! Courteous staff!! Always professional!! I've never had a bad experience in the last 18 years! More

by LadyTZPhiB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Lady TZ, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and are blown away by your Lexus loyalty for 18 years! Thank you for being part of our Hendrick Lexus Northlake family!

November 11, 2025

Exceptional service with Harris. Very pleasant and professional. We purchased our Leased Lexus and Harris handled everything for my husband and I. A great place to do business. More

by andersonsabra
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Report | Print
Nov 26, 2025 -

Hendrick Lexus Northlake responded

Sabra, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Harris provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

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