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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,028 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,028 Reviews of Hendrick Lexus Northlake

September 20, 2023

This was my 3rd 350RX from Hendrick Northlake! Thankful for Harris helping with my purchases and Chase in the Service Center! Even though I now live in SC it’s always worth the 1 1/2 hour drive! More

by lreavis1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Chase Ward
Sep 25, 2023 -

Hendrick Lexus Northlake responded

L. Reavis, thank you so much for your fantastic 5-Star rating of Harris, Chase, and our team at Hendrick Lexus Northlake. We are honored to receive your loyalty and are thrilled to congratulate you on your new RX350. Thank you for being part of our Hendrick Lexus Northlake family!

September 20, 2023

Coach Williams was very patient in our quest for a new vehicle over the past few months. We were very appreciative that there wasn’t any pressure from Coach Williams to purchase vehicle immediately. My More

by Robert and Phyllis
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Sep 25, 2023 -

Hendrick Lexus Northlake responded

Robert and Phyllis, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new 2024 Lexus and welcome to our Hendrick Lexus Northlake family!

September 19, 2023

Hussain Amir Was a pleasure to deal with, as was our Finance Manager, James Rafidi. The whole Hendrick team was kind, courteous, and invested in our satisfaction. In and out in less than 3.5 hours and More

by Fnovack1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, James Rafidi, Hussain Amir
Sep 25, 2023 -

Hendrick Lexus Northlake responded

F. Novack, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain and James provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

September 19, 2023

Excellent service. Chase Ward was very professional and courteous. He answered all our questions and address any concerns. Highly recommend! More

by robertsonlarry66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Sep 25, 2023 -

Hendrick Lexus Northlake responded

Larry, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 19, 2023

Chase Ward was exemplary by updating me and having me finished early and on my way. More

by Mcaangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Mcaangel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 19, 2023

Chase Ward did an outstanding job taking care of me and the service on my RC300! More

by LEX4001960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Lex, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for trusting us with your RC300!

September 18, 2023

Great service department, very professional and courteous. I’ve been a customer for over 10 years and always treated with respect. More

by monty3251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Great service department, very professional

September 18, 2023

We found in Sal Rizzo professionalism and kindness in following up all our questions/request More

by renato.manganelli
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Sep 25, 2023 -

Hendrick Lexus Northlake responded

Renato, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Sal provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

September 18, 2023

Very pleased with pick up and deliver. Your drivers are very courteous and prompt. Chase Ward has been very helpful in advising on work and charges. Margaret Cline More

by mclineent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Margaret, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

September 18, 2023

Chase Ward was very friendly, knowledgeable,,polite and helpful in determining what available services were offered and recommended for my car More

by Jamantooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Jamantooth, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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