Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

2,097 Reviews of Hendrick Lexus Northlake

October 26, 2023

The folks at this dealership are respectful, kind and extremely helpful, wanting to ensure your happiness with your vehicle and their services. More

by mhendricksen51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Oct 26, 2023 -

mhendricksen51 responded

Josh Rozelle in the service department is committed to your happiness with your vehicle experience. He is knowledgeable and respectful. His willingness to help is refreshing.

Oct 31, 2023 -

Hendrick Lexus Northlake responded

M. Hendricksen, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Josh provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 26, 2023

Thank you Jackie for taking such good care of us when we bought our new car! You were so patient, answered all our questions, & I enjoyed talking to you! More

by Alendubin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yak….Josh Rozelle, James Rafidi, Jackie Layne
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Alen, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Jackie and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

October 26, 2023

Meet Sal at the dealership and he was awesome. ....very knowledgeable and had my best interests in mind More

by Buckeyes
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Buckeyes, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Sal and look forward to sharing them with our team. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

October 26, 2023

Eddie Hart always is a joy to work with each time I go in for service. He carefully explains what needs to be done and how long it will take each visit. I feel like a valuable customer. More

by sandy.weis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Sandy, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 26, 2023

Professional, Customer Centric, Honest , Responsive and always an excellent Service experience … Always the 5 star Ritz experience with Sal in Sales and Eddie in Service … More

by DMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal in Sales is an honest, responsive and very knowledgable with objectivity , Eddie Hart
Nov 01, 2023 -

Hendrick Lexus Northlake responded

DMO, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Sal and Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 26, 2023

I had an issue with a knocking sound coming from my engine. Had my car towed to the dealer, Hendrick Lexus Northlake. I went there after work and they had a loaner vehicle ready for me. Eddie Hart was More

by casher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Casher, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 26, 2023

Josh Rozelle treated me like I was his favorite customer. Car service done on time and returned to me clean and ready to roll. Will continue to use Lexus NL for service to my Lexus and my Q40. More

by schoobie31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle, Chase Ward
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Schoobie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Josh and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 25, 2023

Excellent service from the moment I walked through the doors. The receptionist was friendly and engaging. Vinnie Estrada our salesperson was amazing. He listened and suggested the perfect car. He was extr More

by srzdesigns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Estrada
Nov 01, 2023 -

Hendrick Lexus Northlake responded

SRZ Designs, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

October 24, 2023

Mark was very professional and had a "customer first" mentality. He was welcoming/friendly, and made us feel at ease during the car buying process. He helped my dream of owning a Lexus become a reality! More

by Mrs. Davis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Sal Rizzo
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Mrs. Davis, thank you so much for taking the time to share about your recent experience with Mark and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your dream Lexus and welcome to our Hendrick Lexus Northlake family!

October 23, 2023

I own 3 Lexus vehicles and have been coming to Hendrick Lexus for years. The service department is very professional and very helpful. I usually work with Chase Ward and Brock Ward and both are great to More

by mhshott37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
Oct 23, 2023 -

mhshott37 responded

My email address is mhshott37@gmail.com

Oct 31, 2023 -

Hendrick Lexus Northlake responded

M. Shott, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase and Brock provided you the 5-Star Lexus experience and truly appreciate your loyalty! Thank you for being part of our Hendrick Lexus Northlake family!

...
78
...