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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,028 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,028 Reviews of Hendrick Lexus Northlake

September 28, 2023

Great experience with Hendrick Lexus Northlake! Worked with Mr. Vincent, “Coach” , he was very knowledgeable and helpful. I would not buy a Lexus from any where else. If you are in the market for More

by Ms. Franklin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Naphtali Williams, Robbie Strickland, Sean Cook, Vincent "Coach" Williams, Jose Canas
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Ms. Franklin, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Coach and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 27, 2023

Great, no haggle experience. Mark was helpful and patient. Super easy process. Will be back More

by colby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Mark Dockx
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Colby, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Mark and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 26, 2023

The whole team was wonderful to work with and provided us with the care we needed and wanted at a fair price. Coach Vincent Williams was especially helpful in all facets of making the deal happen so that we More

by jkarriker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Vincent "Coach" Williams, Lorenzo Mendez, Samuel Saia
Sep 30, 2023 -

Hendrick Lexus Northlake responded

J. Karriker, thank you so much for taking the time to share about your recent experience with Coach and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 25, 2023

Jackie was great to work with. From the moment we begin through emails and videos of the car I was interested in, until the paperwork was finalized, I was satisfied. More

by martink5122
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Jackie Layne
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Martin, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jackie provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle online. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 24, 2023

Brock Ward was very helpful and prompt with recent service appointment including follow-ups at Hendrick Northlake service More

by jerrykurtz50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Sep 25, 2023 -

Hendrick Lexus Northlake responded

Jerry, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 22, 2023

The service of body work was punctual in the quote and timing of completion. Chase made excellent arrangements. The cost was so reasonable. More

by daoreilly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 25, 2023 -

Hendrick Lexus Northlake responded

D. Oreilly, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 21, 2023

Brock was great! First experience with this dealers service, I would share they were on time however they finished early! Thanks for the efficiency, and a clean car d More

by Kelly C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Kelly, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

September 21, 2023

Brock did a great job keeping me informed and advising me. Nice young man and very knowledgeable More

by tomgkirkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Sep 25, 2023 -

Hendrick Lexus Northlake responded

Tom, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 21, 2023

Brock Ward has been an outstanding representative on all of my visits. He pays attention to details and is a great communicator. I am always blown away by the exemplary service I receive at Hendicks Lexus o More

by panthergrowl12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Sep 21, 2023 -

panthergrowl12 responded

Always at the top of their game at Hendrick Lexus Northlake!

Sep 25, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Panther Growl! We are thrilled to hear you enjoyed your time with Brock and look forward to sharing your positive feedback with our team. Thank you for your loyalty!

September 20, 2023

Chase’s customer service was great. I was able to wait for my car versus having to take a rental as told when I scheduled the appt. Chase got me right in. More

by NaTasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 30, 2023 -

Hendrick Lexus Northlake responded

NaTasha, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

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