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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

August 14, 2024

Clean, well staffed with knowledgeable professionals. Brock Ward did and excellent jib as my service manager. Great snack area, comfortable lounge, several greeters and a well run operation More

by arunyonwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Lucian Dobre, Chase Ward, Brock Ward
Report | Print
Aug 16, 2024 -

Hendrick Lexus Northlake responded

Ms. Runyon Will, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 13, 2024

This dealership is top notch. They are so professional and helpful. Waiting area is very comfortable. More

by sharonkmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Sharon, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 10, 2024

Bock Ward is an excellent customer service representee for Hendrick. I have had nothing but positive experiences. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Tim, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Brock Ward is such a great advisor. He has taken care of me and my car several times. He saved me $1600 for my car maintenance, going the extra mile to make sure my warranty would cover More

by Dominique Miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Dominique, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Very efficient! Didn’t have to wait longer than they said. Loved the video explaining what had been done. More

by noremat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Noremat, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Staff is always super friendly and helpful! From sales to service the experience couldn’t be a better. Highly recommend working with Lexus Northlake. My service advisor, Omar is the best! More

by Lisa H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Great service, Brock Ward was very helpful and kept us informed on our SUV as our service manager More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Deb, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 08, 2024

First visit was excellent. Our interaction with Brock Ward was excellent and he took care of us very well and efficiently. More

by Ryan Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward - Service
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

Ryan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

August 08, 2024

This dealership is awsome. Very knowledgeable, caring and sincere. Brock Ward is phenomenal!!!! Great job. More

by AKTSIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

AKTSIX, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

August 08, 2024

Consistently exceeds customer service…completely trust snd enjoy working with Brock ward, he is so friendly and knowledgeable More

by Dknor58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

Dknor58, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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