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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,095 Reviews of Hendrick Lexus Northlake

September 04, 2024

Professional and timely service. Kept you informed about the progress of the vehicle during the service period More

by Brenda Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 28, 2024 -

Hendrick Lexus Northlake responded

Brenda, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to serving you again during your next visit. Thank you for your loyalty!

September 04, 2024

Great dealership with consistent customer service time after time . Always gets the service done in a good timely manner. More

by Brownie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Sep 28, 2024 -

Hendrick Lexus Northlake responded

Brownie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

September 04, 2024

Top dealership and top notch staff; Eddie Hart is one of the best and treats my car like his own. He recommends the services I need and advises on what i don’t need. I go to this dealer, just because of E More

by Tom W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Tom, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 04, 2024

My service advisor is Chase Ward and he is very knowledgeable, professional, and is a pleasure to work with. The dealership service department is always prompt and courteous. Highly recommend Hen More

by kellie.gastley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Kellie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 03, 2024

My car service advisor is Eddie Hart. I think he is an awesome professional service advisor. I request him when I take my Lexus in for car maintenance. He is knowledgeable, patient and ve More

by Atteroc23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Sep 06, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your experience with our service team at Hendrick Lexus Northlake, Atteroc23! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

August 31, 2024

My usual Service Advisor was unavailable but Omar Licout stepped-up. It's great that they help each other without a hitch. More

by nialriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Omar Licout
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Nial, thank you so much for taking the time to share about your recent service visit with our team at Hendrick Lexus Northlake. We are thrilled to hear Omar was able to provide you the same Lucian 5-Star Lexus experience and make your visit seamless. We are lucky to have a great team! Thank you for your loyalty!

August 30, 2024

Excellent service, excellent communication, price quotes and follow-up. Will continue to buy and service at Northlake Lexus More

by Cragda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Eddie Hart, Brock Ward
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Cragda, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Mark, Eddie, Brock, and our team. Thank you for your loyalty!

August 29, 2024

Lucian Dobre is great! He is always on time. Always very helpful and explains everything. More

by drussell111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Sep 02, 2024 -

Hendrick Lexus Northlake responded

D. Russell, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Lucian and our team. Thank you for your loyalty!

August 28, 2024

Eddie Hart is always great. Service is prompt and. informative. I would recommend this dealer to everyone More

by rgsteele47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eddie Hart
Aug 31, 2024 -

Hendrick Lexus Northlake responded

RG, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and Nap and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 28, 2024

Service advisor, Eddie Hart was very helpful and explained things very well. Car was very clean and service was efficient More

by Vaughn Combs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Aug 29, 2024 -

Hendrick Lexus Northlake responded

Vaughn, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

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