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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,815 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,815 Reviews of Hendrick Lexus Northlake

February 06, 2024

Jazz Pack was an assume salesperson. Great job Hendricks Lexus Northlake. Keep up the good work. More

by bruce.klein.rtut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Bruce, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jazz provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

February 06, 2024

Brock Ward did an excellent job servicing my vehicle. He kept me informed during the entire service and the work was completed on time and on budget. More

by jsennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, J. Sennett. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

February 06, 2024

My experience was really great and Brock Ward made my experience so much more pleasant! More

by JoeyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Joey, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 06, 2024

Went to get my state inspection and was greeted by Brock Ward who made it so easy. It was a pleasure. More

by brdlovr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Brdlovr. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

February 06, 2024

Hendrick Lexus Northlake has an excellent Service Department. I brought my car in for a minor issue, My main man Eric Edwards was not in that day neither was Josh Dewberry. However I met Brock Ward a More

by casher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Eric Edwards, Josh Dewberry, Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Casher, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus family since 1999!

February 06, 2024

After a few ordering snags, Brock followed thru on all services required by me. Thanks very much to a great Dealership and Service Department More

by puetzdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Dan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

February 06, 2024

Friendly and professional staff. Thorough maintenance and communication. Great waiting area with lots of snacks. Car is washed and vacuumed after services which is beyond amazing! Tr More

by stubenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Jackie Layne
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Stubenm, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 04, 2024

Hendrick Lexus is a nice dealership for service. Chase Ward takes care of me when I get there and can usually get me out early which is nice since it can take a long time sometimes. He's always nic More

by djstoy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

DJ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

February 03, 2024

Service was excellent! Chase Ward was very easy to work with and was helpful and knowledgeable. We plan to have our Lexus serviced at this dealership in the future. More

by MikeR1620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Mike, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 03, 2024

Chase Ward was wonderful. Very professional, friendly, and knowledgeable. What I love most is that he kept me in the loop throughout the whole process my vehicle was being re More

by bigtee324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Big Tee, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Chase and our team. Thank you for your loyalty for over 5 years! We look forward to serving you for the next 5 years and beyond.

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