Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

2,095 Reviews of Hendrick Lexus Northlake

September 30, 2024

Amazing service! Thorough, efficient, and friendly. By far the best experience I’ve ever had purchasing a car. More

by Leanne.howell8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whitney Suarez, Todd Nolan
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Leanne, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Whitney and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 30, 2024

Eddie Hart made my first visit to the service department convenient, easy and faster than I expected. More

by Linda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Linda, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 27, 2024

Robert Marock was my sales person and Jack was my business person. From my first phone call to the followup after my new car delivery....they provided solutions and made the process smooth. I feel More

by ART
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Kimmy Knauer
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake, Art! We are thrilled to hear Robert, Jack, and Kimmy provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

September 25, 2024

Took my IS 300 into Northlake Lexus for regular maintenance and was assigned Eddie Hart for my advisor. (I also had a few “how to” questions on the IS as I recently acquired it as my company car.) More

by Mickey L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Mickey, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Please do not hesitate to visit with our Technology Team for any additional "how to" tutorials! Thank you for being part of our Hendrick Lexus Northlake family!

September 25, 2024

Eddie Hart was great to work with in the service department and kept me updated on my vehicle. More

by luther.jones60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Luther, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 25, 2024

NorthLake Hendrick Lexus. They are exceptional when it comes to servicing my lexus E350. They ask question, and listern to the customer to ensure they cover any issues or conc More

by chenry5741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

C. Henry, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for trusting our team with your Lexus ES350!

Oct 06, 2024 -

chenry5741 responded

Thank You for taking care of my car. Every time i visit the dealer I feel safe when I leave the service department knowing the quality of the service team at North Lake Lexus.https://www.dealerrater.com/consumer/account/reviews?#

September 25, 2024

Eddie is always great. . Got me in and out at a great time.. i got my battery changed under my warranty.. my only small problem was they did not wash my car after they was f More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal, Nap, Lucian Dobre, Eddie Hart, Lorenzo Mendez
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Steve, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and will certainly pass along your feedback regarding the carwash. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2024

Brock Ward from Service department has been incredibly responsive and helpful. I highly recommend the service team at Lexus. Everyone seems to enjoy working here and that shows in their smiles. More

by Robert Videon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Herrera, Brock Ward
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Robert, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 25, 2024

My service advisor, Eddie Hart always does an exceptional job when I take my car in for my services. Highly recommend Northlake Lexus for your purchase or service needs. More

by kendrapound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Kendra, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 24, 2024

The service advisor, Omar Licout, was so nice. My visits with Lexus are always pleasant More

by Susanhelms548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Sep 28, 2024 -

Hendrick Lexus Northlake responded

Susan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. Thank you for your loyalty!

...
31
...