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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,815 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,815 Reviews of Hendrick Lexus Northlake

February 15, 2024

Always exceptional service at this location. We’ve been Lexus owners since 1996, and will continue driving them because of dealerships like this. Hats off to Lucian, Eric, and David Shepherd! More

by dms01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Shepherd, Eric Edwards, Lucian Dobre
Feb 21, 2024 -

Hendrick Lexus Northlake responded

DMS, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words and loyalty and look forward to sharing your positive feedback with Lucian, Eric, David, and our team. Thank you for your Lexus loyalty since 1996!

February 10, 2024

Milton Jackson is wonderful! He’s very patient and kind and easy to talk to. Hendrick Northlakes dealership needs some work though. It took 4 hours to do a lease buyout so be pre More

by JenMat2
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Feb 13, 2024 -

Hendrick Lexus Northlake responded

Jen, thank you so much for taking the time to share about your recent experience with Milton and our team at Hendrick Lexus Northlake. We are honored to receive your positive review and truly appreciate your kind words about Milton. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback. Thank you for being part of our Hendrick Lexus Northlake family!

February 10, 2024

Very easy and positive experience with this dealership. Milton was very knowledgeable and helpful. I would definitely recommend this Lexus dealership. More

by angelnolen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Jose Canas
Feb 13, 2024 -

Hendrick Lexus Northlake responded

Angel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Milton and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 09, 2024

Salesman Mark D was knowledgeable, responsive & did not oversell. Manager Ed Mc sent the car back for better detailing when he was dissatisfied with the initial job in a lightly used vehicle i purchased. More

by georgeD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, Mark Dockx, Sal Rizzo
Feb 10, 2024 -

Hendrick Lexus Northlake responded

George, thank you so much for taking the time to share about your recent experience with Mark and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Mark, Ed, and our team. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

February 09, 2024

Top-notch customer service from beginning to end! Everyone, especially Hussein, made the usually tedious process of buying a car enjoyable. Highly recommend! More

by New owner
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Sal Rizzo
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain and Sal provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

February 08, 2024

Milton, my car salesman was excellent at communicating and making sure I was well taken care of during my car buying process. The finance guy was also super nice and explained everything very well! More

by Makenzie Thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Makenzie, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Milton provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

February 07, 2024

Hendrick Lexus Northlake has very nice service department. Have had different service agents each time, but all have been very good. Most recently, Omar Licout, provided excellent service! More

by KAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Feb 10, 2024 -

Hendrick Lexus Northlake responded

KAK, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 07, 2024

Excellent to deal with, bought my 3rd Lexus there, worked with salesman Jeremiah Vasquez, he was very helpfulll More

by Deborah C Wike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Valquez
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Deborah, thank you so much for taking the time to share about your recent sales experience with Jeremiah and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and loyalty and are thrilled to congratulate you on your 3rd Lexus. Thank you for being part of our Hendrick Lexus Northlake family!

February 07, 2024

First time customer of Lexus. Hussain and his team was a pleasure to work with. Knowledgeable and patient as we made a decision. We purchased a used vehicle which had several s More

by The Furrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock, Hussain Amir, Nayris Abreu
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Furrs, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

February 07, 2024

None any better always excellent service Chase Ward is the best always not notch service More

by buford_patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Chase Ward, Ted Funk
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Patricia, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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