
Hendrick Lexus Northlake
Charlotte, NC
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2,095 Reviews of Hendrick Lexus Northlake
Robert Marock was my sales person and Jack was my business person. From my first phone call to the followup after my new car delivery....they provided solutions and made the process smooth. I feel business person. From my first phone call to the followup after my new car delivery....they provided solutions and made the process smooth. I feel I was treated fairly and honestly throughout the process. The followup after delivery was as good as the sales expereince. I would not buy a car anywhere else.All the support folks were very nice as well. Appreciated Kimmy's time in taking me to school on how to use all the new technology in my new car. Kimmy was very pateint and made sure I could operate the car safely and enjoy all the new tech features that my circa 2006 Toyota did not have. More
Took my IS 300 into Northlake Lexus for regular maintenance and was assigned Eddie Hart for my advisor. (I also had a few “how to” questions on the IS as I recently acquired it as my company car.) maintenance and was assigned Eddie Hart for my advisor. (I also had a few “how to” questions on the IS as I recently acquired it as my company car.). Eddie was able to make me proficient with my “how to” list. He checked the national register to make sure we targeted my maintenance list correctly. He was quick to let me know when it was ready. In short, Eddie Hart was knowledgeable, customer focused and professional. Very good advisor!!! Thanks Eddie! More
NorthLake Hendrick Lexus. They are exceptional when it comes to servicing my lexus E350. They ask question, and listern to the customer to ensure they cover any issues or conc They are exceptional when it comes to servicing my lexus E350. They ask question, and listern to the customer to ensure they cover any issues or concerns I as a customer have. Ask for Eddie Hart, he is really exceptional. More
Eddie is always great. . Got me in and out at a great time.. i got my battery changed under my warranty.. my only small problem was they did not wash my car after they was f . Got me in and out at a great time.. i got my battery changed under my warranty.. my only small problem was they did not wash my car after they was finished.. i had hand prints all on my hood More
Brock Ward from Service department has been incredibly responsive and helpful. I highly recommend the service team at Lexus. Everyone seems to enjoy working here and that shows in their smiles. responsive and helpful. I highly recommend the service team at Lexus. Everyone seems to enjoy working here and that shows in their smiles. More
My service advisor, Eddie Hart always does an exceptional job when I take my car in for my services. Highly recommend Northlake Lexus for your purchase or service needs. job when I take my car in for my services. Highly recommend Northlake Lexus for your purchase or service needs. More