Hendrick Lexus Northlake

We are new to the Lexus family. It was a great first experience with wonderful service! It was a great first experience with wonderful service! More

Always a pleasure to visit Lexus Northlake for service. Friendly, professional assistance provided by my Service Advisor Chase Ward. Technical expertise by Chase and his service Team consistently the best. Friendly, professional assistance provided by my Service Advisor Chase Ward. Technical expertise by Chase and his service Team consistently the best. Highly recommended More

Chase Ward was patient and very personable proving the services I needed..His arranging a car loan for me to visit my granddaughter who is the hospital with cancer was really appreciated. services I needed..His arranging a car loan for me to visit my granddaughter who is the hospital with cancer was really appreciated. More

Routine service visit. Updates and options were handled very well Chase Ward was the point of contact and did a great job in checking in, upstate, and service completion ch Updates and options were handled very well Chase Ward was the point of contact and did a great job in checking in, upstate, and service completion checkout. More

I purchased my car at Hendrick Lexus Northlake and overall I had a great experience. Vincent was very knowledgeable about my car of interest, attentive to my needs and helped to make sure my expect overall I had a great experience. Vincent was very knowledgeable about my car of interest, attentive to my needs and helped to make sure my expectations were being met especially with my trade in. The service was great and staff was welcoming and genuine. More

I had a great experience at this Hendrick Lexus Northlake dealership. Jaz Pack my salesperson did an excellent job of showing me through the car buying experience at Hendrick. I never felt any pressure to pu dealership. Jaz Pack my salesperson did an excellent job of showing me through the car buying experience at Hendrick. I never felt any pressure to purchase any add-ons either from Jaz or the Finance Department. Nate from the Service Department walked me through how to use the technology built into my Lexus and was very patient with me as I tried to soak it all in. Sal Rizzo in the Finance Department did a great job of explaining the paperwork and getting me out of his office in a timely fashion. I arrived at the dealership around 9 in the morning and was home by 11:30 AM, I was amazed how quickly the whole process took. I was by myself and did not have any way to get 2 vehicles home, Jaz said no problem and that they would deliver the SUV to my house so I did not have to inconvenience my wife to bring me back to pick it up. More

Hussain Amir is a wonderful salesman. He made my experience seamless. I traveled past three other Lexus dealerships to get to Hendrick Lexus Northlake and I would do it all over again. He made my experience seamless. I traveled past three other Lexus dealerships to get to Hendrick Lexus Northlake and I would do it all over again. Top-notch service!! More

Good service. EDDIE Hart is very nice and helps me good thurs my service. Very happy with my visit EDDIE Hart is very nice and helps me good thurs my service. Very happy with my visit More

Entire Hendrick Lexus Northlake Team provides excellent customer service overall and Eddie Hart is especially excellent to work with! Service Dept provides video explanation of vehicle checkpoints while customer service overall and Eddie Hart is especially excellent to work with! Service Dept provides video explanation of vehicle checkpoints while you’re in waiting room. Eddie then discusses actions and cost while offering payment plan for any big ticket items. We appreciate his forward thinking & courteous approach. It is a pleasure to a Hendrick Lexus Northlake customer! More

Great customer service. I will be returning for my next service job. Thank you , Moman I will be returning for my next service job. Thank you , Moman More