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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,815 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,815 Reviews of Hendrick Lexus Northlake

March 07, 2024

Thank you to my Dream Team-Robert, Robbie, and Jack! They were professional, courteous, and provided first class customer service! More

by amoure07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Robert Marock, Jack McMackin
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Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, C. Massey! We are thrilled to hear Robert, Robbie, and Jack provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 06, 2024

Chase Ward explained my service options and the job was performed with lots of updates. Great service experience. More

by Bball412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 26, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Chase Ward was an excellent person to work with. The dealership is top notch also. The service person gave us a very good explanation of the service performed. More

by harvey.elmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Jackie Layne
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Mar 06, 2024 -

harvey.elmore responded

Great Job guys!

Mar 26, 2024 -

Hendrick Lexus Northlake responded

Harvey, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Everyone was so friendly and really made me feel that they wanted to help find the right car for me. The process was smoothe and easy. I am so happy with the way I was treated! More

by emmarker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Mark Dockx
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Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Em! We are thrilled to hear James and Mark provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 06, 2024

As always, my experience with this dealership has been and continue to be exceptional! Brock Ward was polite,friendly, explained my service options, including work complete. Brock Ward was very professi More

by Queenbk62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Queen B, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

March 06, 2024

I had a great experience with Brock. He made sure all of my needs were taken care of. More

by Tina
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Tina! We are so pleased to hear you enjoyed your recent service experience with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Brock Ward was so pleasant and helpful with my second key acquisition and service for my Lexus. Super rep! More

by jinglefield54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear Brock was able to quickly assist you with securing your second key and Lexus service. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

They treated you very special and let you know everything that’s going on your car with a video. More

by Prich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams, Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Fuellp, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Sean, Coach, and Brock and look forward to sharing your positive feedback regarding our service videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Service advisor Brock Ward was great. The Lexus service is top-notch. It was a great experience. More

by Daniel Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Daniel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Hussain was phenomenal. He was knowledgeable, courteous, and professional. I will refer family and friends. More

by Lakey73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose- Technology, Jack McMackin, Hussain Amir
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Lakey, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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