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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,108 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,108 Reviews of Hendrick Lexus Northlake

November 24, 2020

I really just went to look and Jacob Cornell came outside to see if he could help. Well, I ended up buying a 2021 Lexus RX350! Jacob was so friendly and not pushy in any way. He answered my many questions More

by KC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Sean Cook, Julian Dulin, Jacob Cornell
Nov 25, 2020 -

Hendrick Lexus Northlake responded

KC, thank you so much for taking the time to share about your recent experience with Jacob and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Jacob, Sean, Julian, and Robbie. Congratulations on your beautiful new 2021 Lexus RX350 and welcome to the Hendrick Lexus Northlake family!

November 20, 2020

Absolute best car buying experience EVER!!! I’d recommend everyone buy a Lexus from Hendricks Northlake!! Jack, Sean, Amanda, Julian and Johnny made it an experience to remember!! And yes, I’d li More

by Jenjack30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Jack McMackin, Johnny Jackson, Julian Dulin
Nov 25, 2020 -

Hendrick Lexus Northlake responded

Jen, thank you so much for taking the time to share about your experience with Jack and our team at Hendrick Lexus Northlake! We are blown away by your kind words and thrilled to receive your 5-Star rating. Thank you for giving us the opportunity to make your visit an experience to remember and welcome to the Hendrick Lexus Northlake family!

November 16, 2020

Amazing service! Top Notch. Thx Hussain and Sean and Robert! Love the LX570. Flew in from out of state and had a seamless purchasing experience More

by brando_a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Sean Cook, Hussain Amir
Nov 17, 2020 -

Hendrick Lexus Northlake responded

Brando, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Hussain, Sean, and Robert provided you the Lexus 5-Star treatment and congratulate you on your new LX570. Thank you for making the trip to visit us and welcome to the Hendrick Lexus Northlake family!

November 11, 2020

Always enjoy Eddie’s enthusiasm and great attitude - always in a good mood. Enough about Eddie this new survey method is horrible + it really pushes feedback so now you have some! Get rid of it! More

by rp.owen52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Hussain Amir, Eddie Hart, Matt Monczynski
Nov 13, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to rate Eddie and our team at Hendrick Lexus Northlake 5-Stars, RP! We truly appreciate your feedback and look forward to serving you again during your next visit.

November 10, 2020

Lucian Dobre is Awesome!!! Always extremely helpful. I've been coming to Lucian since 2016. Lexus Northlake feels like a family atmosphere. I feel my car is in safe hands. More

by Lisa319
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Lucian Dobre
Nov 13, 2020 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for taking the time to rate Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and loyalty since 2016. We look forward to sharing your kind words with Lucian and our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 08, 2020

Excellent service as always. Jasmine was awesome. She was friendly and knowledgeable. Service was done in a reasonable amount of time with a call to pick up our car. Thanks to you all. This is why we always More

by wchayes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Scott
Nov 09, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Jasmine and our Service Team at Hendrick Lexus Northlake! We are so pleased to receive such positive ratings and truly appreciate your Lexus loyalty! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Northlake

November 02, 2020

Great customer service. Josh was my service adviser and he was wonderful took care of everything, Sanitized with great care and wash with a shine. More

by djstoy29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Nov 05, 2020 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, DJ! We are thrilled to hear you enjoyed your time with Josh and look forward to serving you again during your next visit.

November 02, 2020

Everything from pickup to mechanic was excellent. I love my Lexus and the customer service provided thanks for the car wash also. You delivered more than expected. More

by Dkelleysteele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Scott
Nov 05, 2020 -

Hendrick Lexus Northlake responded

Ms. Steele, thank you so much for your fantastic 5-Star review of your recent service visit to Hendrick Lexus Northlake! We are thrilled to hear our team provided you the Lexus experience and look forward to serving you again during your next visit.

October 27, 2020

Excellent sales experience with Andrew at Hendrick Lexus Northlake and with the finance and technology team. Helped me find the vehicle and deal that best fits my needs. Went above and beyond to assure the More

by CodyHatcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Andrew Duncan
Oct 30, 2020 -

Hendrick Lexus Northlake responded

Cody, thank you so much for taking the time to share about your recent experience with Andrew, Jeff, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and thrilled to hear you were able to find the perfect vehicle for you! Congratulations on your new Lexus and welcome to the Hendrick Lexus Northlake family!

October 27, 2020

Great customer service. A little pricey though. I would prefer that on most occasions I bring my vehicle for service, my bill could be less than $800/$900. More

by Trish Andrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Oct 30, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with Eric and our service team at Hendrick Lexus Northlake! We truly appreciate your kind words and look forward to passing along your feedback to our management team as we are always looking for ways to improve our guest's experience. We hope to be of service to you again in the future!

Oct 30, 2020 -

Trish Andrews responded

I will definitely continue to come back because of the quality customer service I receive.

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