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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,108 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,108 Reviews of Hendrick Lexus Northlake

December 11, 2020

Everything was perfect! Top level professionalism! The Everything was perfect! Top level professionalism! The video walk around sent for arriving and the service tech walk around and view u see my car w More

by leemowry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Michael, Lucian Dobre
Dec 16, 2020 -

Hendrick Lexus Northlake responded

Lee, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and thrilled to hear you enjoyed our new service videos. Thank you for your kind words about Lucian, we look forward to sharing them with our team!

December 07, 2020

Eddie did another great job of taking care of me. Came in unannounced and he set me up with loaner and had me out the door. Couple hours later called with update and car was ready. Enjoy going to Hendrick Le More

by Conrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 08, 2020 -

Hendrick Lexus Northlake responded

Conrad, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We are thrilled to hear that Eddie made your service visit seamless and look forward to serving you again during your next visit. Thank you for your loyalty!

December 07, 2020

First of all I LOVE the Lexus Brand! Additionally, when you buy a Lexus from Hendrick Lexus of Northlake it sweetens the purchase. They treat you amazing! Our salesman Jay Miano was great. He was patient, More

by Bridget529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Miano
Dec 11, 2020 -

Hendrick Lexus Northlake responded

Bridget, thank you so much for your fantastic recommendation of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and blown away by your kind words about your experience with Jay and our team. Congratulations on your stunning new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

December 02, 2020

I depend on Eric Edwards to let me know if my vehicle is superior, and as usual he did not fail. So appreciative for his input. More

by Evelyn Watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Dec 10, 2020 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Evelyn! We truly appreciate your loyalty and look forward to sharing your kind words with Eric and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2020

I was given excellent service in a COVID safe environment. Lucian as always was kind, knowledgeable, punctual with information, honest and forthcoming. I appreciate his time More

by telisajohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Dec 02, 2020 -

Hendrick Lexus Northlake responded

Telisa, thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake. Your safety is our #1 priority, so we are so pleased to hear you felt as though you received superior service in a COVID safe environment. We couldn't agree more with your kind words about Lucian and look forward to serving you again during your next visit.

December 01, 2020

I have been going to Hendricks lexus northlake since 2013 and have been working with Eric Edwards. I have trusted his opinion his dedication and his love for the job. He is the only person I go to with maint More

by Jewellchar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Dec 04, 2020 -

Hendrick Lexus Northlake responded

Jewell, thank you for taking the time to share about your experience with Eric and our team at Hendrick Lexus Northlake. We are honored to receive your loyalty since 2013 and 5-Star rating. Thank you for being part of our Hendrick Lexus Northlake family! PS we can't wait to share this fantastic review with Eric as it was written on his birthday!

December 01, 2020

Welcoming, from the minute my wife and I walked in. Organized - our sales contact, Harris Veneris, had all of our lease documents ready and our lease vehicle ready for delivery. Could not ask for more More

by G
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Kirby Cole
Dec 02, 2020 -

Hendrick Lexus Northlake responded

G, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake. We are thrilled to hear Harris provided you the Lexus 5-Star treatment. Congratulations on your new Lexus and welcome to the Hendrick Lexus Northlake family!

November 25, 2020

I was very pleased with the team at Hendrick Lexus Northlake, very professional and courteous. My advisor, Chase answered all my questions, and was very helpful. My favorite part fo the experience was More

by kentuckyblue21
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your fantastic feedback with Chase and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

November 25, 2020

It was a great and smooth purchasing experience. The salesman, Robert Marock was easy to talk with and he understood what I wanted in a vehicle. I can't forget Jeff in Finance dept. A great person wit More

by cxjhill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Robert Marock
Dec 01, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with Robert, Jeff, and our team at Hendrick Lexus Northlake. We are honored to receive such a positive rating and are thrilled to hear Robert was able to assist you with finding the perfect vehicle. Congratulations on your new car and may the force be with you!

November 24, 2020

As always, service was excellent. My service advisor, Lucian Dobre always does a great job. He doesn’t try and sell me things I don’t need and moves me through the appointment a good pace. More

by Georgevillage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Nov 25, 2020 -

Hendrick Lexus Northlake responded

George, thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to sharing your kind words with Lucian and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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