Hendrick Lexus Northlake

140000 service Eric was quick and efficient and considerate of my time. I think it was helpful to have made an appointment as they were very busy. Eric was quick and efficient and considerate of my time. I think it was helpful to have made an appointment as they were very busy. More

Called a liar by the General Manager of Sales Went to the sales team with an issue and was called a liar. Worst customer service from a sales team after the sale that I have ever received. Doe Went to the sales team with an issue and was called a liar. Worst customer service from a sales team after the sale that I have ever received. Doesn't seem to want to have repeat customers purchase from them. Can only hope the service is better than the sales experience as I leased my vehicle and will be stuck with it for some time. More

Great Experience Eddie was so easy to work with. He listen and was very informative. He explained each step and gave us all the information we needed to make an inform Eddie was so easy to work with. He listen and was very informative. He explained each step and gave us all the information we needed to make an informed decision. I would recommend him for sure. More

Inspection and oil change Always a pleasant experience. Took my 19 year old GS400 in for service. The staff is always pleasant to work with and work is completed timely. Always a pleasant experience. Took my 19 year old GS400 in for service. The staff is always pleasant to work with and work is completed timely. More

Great service as always It’s just been a great experience since I purchase my LS430 back in 2014 at northlake Lexus the buying experience was good they knew the product and t It’s just been a great experience since I purchase my LS430 back in 2014 at northlake Lexus the buying experience was good they knew the product and throughout years of bringing my car back for service the experience has been great I am about to upgrade up to an LS460 and probably will buy it from Northlake Lexus also I been dealing with Eric Edwards of the service department he is great More

Great experience In every way! From Sherif, Heather and Dave I liked that Sherif did not pressure me on my first visit and Heather followed up with me by text. Again no pressure from her either! She was very hel I liked that Sherif did not pressure me on my first visit and Heather followed up with me by text. Again no pressure from her either! She was very helpful and encouraged me to come back and see if they could review my trade-in value! which I did and they did up my trade in value and got me A price for a new Lexus within my budget! David, the technology wiz who helped me with all the bells and whistles was kind, patient and fun! I’ll be back to visit Dave for more training! More

Long wait Pat Rodowick was excellent, as was the lounge hostess, but 2 plus hours for oil change and tire rotation with an appointment seems a little long. Pat Rodowick was excellent, as was the lounge hostess, but 2 plus hours for oil change and tire rotation with an appointment seems a little long. More

An easy buying experience I had been in an auto accident, had a concussion and needed an easy buying experience. They made it very easy for me to find the car online, have it t I had been in an auto accident, had a concussion and needed an easy buying experience. They made it very easy for me to find the car online, have it transferred and I spent less than 2 hours to buy the car and go through technology. I would recommend. More

Always great Thanks Eric for the great service experience. You always make sure am taking care of during my visit. I really appreciate all of your help. Thanks Eric for the great service experience. You always make sure am taking care of during my visit. I really appreciate all of your help. More

Routine service It took two hours to plug a tire and do a routine inspection. Then wash was something I wouldn’t have paid for had it not been free. Looked like they It took two hours to plug a tire and do a routine inspection. Then wash was something I wouldn’t have paid for had it not been free. Looked like they squirted it off with little effort More