Hendrick Lexus Northlake

The overall experience from the service department was professional and done in a timely manner and having worked at a Toyota Dealership in PA for over 10 years and knowing what Lexus/Toyota's expectation professional and done in a timely manner and having worked at a Toyota Dealership in PA for over 10 years and knowing what Lexus/Toyota's expectations are there was no disappointments. Thank you. More

As always, first class service. Ask for josh dewberry. He responds quickly to emails and phone calls. Explains in detail all service requirements. Valet service is a must responds quickly to emails and phone calls. Explains in detail all service requirements. Valet service is a must More

Always a great experience when visiting Hendrick Northlake for needed service. Our service advisor, Josh Dewberry, provides the best of customer service and technical support from the ease of sched Northlake for needed service. Our service advisor, Josh Dewberry, provides the best of customer service and technical support from the ease of scheduling our appointment to completion of work. Especially like the work-in-progress under car video provided by the service technician. Highly recommended to all others to take advantage of Hendrick's excellence More

Sales and supporting staff very professional and exceeded our expectations. Jack and Robbie worked very hard to satisfy our needs. Best car experience we ever had. our expectations. Jack and Robbie worked very hard to satisfy our needs. Best car experience we ever had. More

Jacob Cornell was very professional and we really enjoyed talking with him about the car we got for my granddaughter. You have a wonderful person here that will do well with Hendrick dealership. Thank you Ja talking with him about the car we got for my granddaughter. You have a wonderful person here that will do well with Hendrick dealership. Thank you Jacob for being very nice and courteous to us. Thank you for all you did for us. More

Great experience Matt did a great job everything done on time and no surprises dealership clean and covid safe everything was great and will return time and no surprises dealership clean and covid safe everything was great and will return More

I have been a Hendrick Lexus customer for more years than I can remember and a Northlake customer since they opened. I purchased my last car from Hendrick and recently leased an NX300. While the car is amazi I can remember and a Northlake customer since they opened. I purchased my last car from Hendrick and recently leased an NX300. While the car is amazing, I stay with Hendrick because of the extraordinary staff. "Coach" Vincent Williams was my latest sales consultant. Wow! He made what is usually an arduous and stressful process actually enjoyable! He was patient, thorough, informed and pleasant to work with. Julian Dulin in the technology dept. was great at explaining all the hi-tech equipment in the car and made me feel comfortable asking questions. Eric Edwards in the service dept. has always been knowledgeable and trustworthy. Sales Manager Ed McCreery also went the extra mile to accommodate a loyal, return customer. The cars are great but it's the staff that keeps me coming back. More

This is our fourth RX-350 and Sal Rizzo made this the best buying experience yet. Eric Edwards is our service guru but also a great salesman for Lexus! best buying experience yet. Eric Edwards is our service guru but also a great salesman for Lexus! More

Job well done! Everyone was on their job. They always makes customers feel welcome. Great service and my service Guy was Awesome and very friendly. makes customers feel welcome. Great service and my service Guy was Awesome and very friendly. More

Clean, professional and very communicative. They worked in a timely manner and the waiting area is ideal for working while you wait. It is a pleasure to take my car there. in a timely manner and the waiting area is ideal for working while you wait. It is a pleasure to take my car there. More