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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

March 13, 2021

We always have a great experience with Hendrick Lexus Northlake!! We have purchased several cars from Jay Miano and he never disappoints us. We highly rate the dealership and Jay. More

by ppeacock66
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Miano, Jeff Nowacki
Mar 17, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your experience with Jay and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

February 07, 2021

I Love Hendricks Of Northlake I will not take my car for service to no other location. They are very efficient in all that they do. Eric Edwards is the best is very knowlegable, very professional and always More

by deloriscalhoun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Marlene
Feb 08, 2021 -

Hendrick Lexus Northlake responded

Deloris, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We couldn't agree more with your kind words about Eric and look forward to sharing your feedback with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2021

I always enjoy my visits. The staff is very courteous and helpful. All questions are answered and staff available. Always straightforward and clear about options and costs More

by vyoungscott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson- tech questions, Matt Dubin
Feb 08, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake, Scott! We are honored to receive your 5-Star rating and look forward to sharing your kind words with Matt and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2021

Josh Dewberry is always such a pleasure and ease with whom to work! As behavior experts ourselves, we LOVE how he leverages his training in reading and adapting to others so expertly! And the car runs b More

by cyndi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Feb 08, 2021 -

Hendrick Lexus Northlake responded

Cyndi, thank you so much for your fantastic 5-Star rating of Josh and our team at Hendrick Lexus Northlake! We are blown away by your kind words about Josh and couldn't agree more. Thank you for being part of our Hendrick Lexus Northlake family!

February 01, 2021

We have never had a bad experience. Always very professional and great service. The Lexus experience, weather service department or buying one is like no other! Thanks Lucian (Dobre) More

by Mare'
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Lucian Dobre
Feb 02, 2021 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your experience with Lucian and our team at Hendrick Lexus Northlake, Mare'! We are honored to receive your 5-Star rating and truly appreciate your loyalty. Thank you for choosing the Lexus difference!

January 31, 2021

The level of overall service was good. My only issue was how long it took for the service to be done. My appointment wa for 10:20 a.m. It was after 1 p.m. When I left. That shouldn't be. More

by jedmond705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Feb 01, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with Eric and our service team at Hendrick Lexus Northlake, J. Edmond! At Lexus, we are always looking for ways to improve our guest's experience and will definitely pass along your comments to our team. Thank you again for your feedback.

January 31, 2021

The overall experience from the service department was professional and done in a timely manner and having worked at a Toyota Dealership in PA for over 10 years and knowing what Lexus/Toyota's expectation More

by michaelwadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 01, 2021 -

Hendrick Lexus Northlake responded

Thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake, Michael! We truly appreciate your Lexus/Toyota loyalty and look forward to serving you again during your next visit.

January 29, 2021

As always, first class service. Ask for josh dewberry. He responds quickly to emails and phone calls. Explains in detail all service requirements. Valet service is a must More

by aerikwilliams
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Feb 01, 2021 -

Hendrick Lexus Northlake responded

Aerik, thank you for your fantastic 5-Star rating of Josh and our team at Hendrick Lexus Northlake. We are thrilled to hear you enjoy our valet service and look forward to sharing your positive feedback with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

January 29, 2021

Always a great experience when visiting Hendrick Northlake for needed service. Our service advisor, Josh Dewberry, provides the best of customer service and technical support from the ease of sched More

by dennyabbey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Feb 01, 2021 -

Hendrick Lexus Northlake responded

Abbey, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to sharing your kind words with Josh and our Service Team. Thank you also for your excellent feedback about our new service diagnostic videos. Please don't hesitate to reach out if there's anything additional we can do for you.

January 29, 2021

Sales and supporting staff very professional and exceeded our expectations. Jack and Robbie worked very hard to satisfy our needs. Best car experience we ever had. More

by Lewis and Julie Long
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Jeff Nowacki, Jack McMackin
Jan 29, 2021 -

Hendrick Lexus Northlake responded

Lewis and Julie, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake! We are thrilled to hear Jack and Robbie provided you the Lexus 5-Star experience. Congratulations on your new Lexus and welcome to the Hendrick Lexus Northlake family!

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