Hendrick Lexus Northlake

Thorough, helpful and timely. I just took my car in for a regularly scheduled maintenance visit. I was able to book the appointment on line, which is very convenient. I received a I just took my car in for a regularly scheduled maintenance visit. I was able to book the appointment on line, which is very convenient. I received a prompt confirmation of my appointment, and helpful email reminders. The facility is clean and welcoming, the staff is friendly and helpful - everything went very smoothly! More

Unbelievable Customer Service!!!! The best ever! Eric, and the entire staff is unbelievable! Everyone knows who you are, and has such a personal touch! I would highly recommend this group to anyone Eric, and the entire staff is unbelievable! Everyone knows who you are, and has such a personal touch! I would highly recommend this group to anyone. They are great!!! More

60,000 mile service Lucian Dobre did a superb job getting me in and out. The wait time was projected to be 90 minutes, I was driving away in 60. Pleasant experience. Lucian Dobre did a superb job getting me in and out. The wait time was projected to be 90 minutes, I was driving away in 60. Pleasant experience. More

GX 460 Service Thank you so much for the excellent customer service at Northlake Lexus. Lucian Dobre, the Concierge and Shuttle Driver on duty were fabulous and real Thank you so much for the excellent customer service at Northlake Lexus. Lucian Dobre, the Concierge and Shuttle Driver on duty were fabulous and really helped me as I had my 9 year old son with me so as you can imagine, a cat sevice appointment is NOT his idea of an amazing way to spend a day of his Christmas vacaction. Y’all made his day! And my car is good to go. Thanks soooo much!! More

Friendly, knowledgeable service advisor It was a pleasure bringing my car in for a leak diagnosis. Josh Dewberry worked quickly to get my car into the queue and send me out in a loaner car. It was a pleasure bringing my car in for a leak diagnosis. Josh Dewberry worked quickly to get my car into the queue and send me out in a loaner car. He was easy to work with, explained things clearly, and answered all of my questions. He was even gracious enough to call my insurance company to verify my coverage when I didn't bring a current insurance card with me. I feel like he didn't have to do that but wanted to be as helpful as possible, knowing I needed to get back to work quickly. I'm very happy with my experience in dealing with him and the dealership. Thank you! More

Friendly and knowledgeable staff From the time I started my search, Hendrick was kind and friendly. They always made sure they made you feel important. They were very attentive! From the time I started my search, Hendrick was kind and friendly. They always made sure they made you feel important. They were very attentive! More

5k service Great service, fast, and very professional. The service center is clean staffs are very friendly. I would definitely recommend and come back for futur Great service, fast, and very professional. The service center is clean staffs are very friendly. I would definitely recommend and come back for future service. More

Regular Oil Change Service Lucian as always provided excellent customer service. He kept me abreast to what was going on with my vehicle and provided me with reasonable options. Lucian as always provided excellent customer service. He kept me abreast to what was going on with my vehicle and provided me with reasonable options. More

Excellent service The team at North Lake Lexus was amazing as always. Very professional and thorough job. Josh at service was very Helpful from start to finish. The team at North Lake Lexus was amazing as always. Very professional and thorough job. Josh at service was very Helpful from start to finish. More

Poor cusomer servisedont, dont count on any recall follow up I went to this location and had service done on my car which was fine, the problem started when it was brought to my attention that i had a recall on I went to this location and had service done on my car which was fine, the problem started when it was brought to my attention that i had a recall on my door panels and needed them replaced which they suggested putting my name down for and getting it done. months went by ....no updates, a year went by with no updates i kept calling and was told that they have not arrived yet. i asked them to let me know once it arrives and they agreed. a few months later i had to order a part for my car and wet there this is months after my many attempts on getting any updates on recalled door panels with no luck ....and i asked them again about my door panels and if they knew anything about a time these will arrive. i was told "oh we don't do those anymore, i will have the service manager call you on Monday when he comes in" i never received a call....No one even bothered to let me know this wasn't going to be done after all. i have been getting the run around for months on. My question is how do you take names down for a recall item and end up not fixing the issue anymore!!! anyways bad experience and poor customer service. More