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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

November 17, 2021

Chase Ward was very professional and kept me in the loop as the service was performed. More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2021 -

Hendrick Lexus Northlake responded

Larry, thank you for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership. We are so pleased to hear you enjoyed your time with Chase and look forward to serving you again during your next visit.

November 16, 2021

Every visit has been pleasant and efficient. Having an advisor like Case Ward makes it even better to do business with Northlake Hendricks Lexus. More

by Smitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Chase Ward
Dec 01, 2021 -

Hendrick Lexus Northlake responded

Smitty, thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We truly appreciate your 5-Star rating, loyalty, and kind words about Chase. Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2021

I like Northlake dealership the service is great thanks for keeping my car Well Service Chase Ward More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2021 -

Hendrick Lexus Northlake responded

Cookie, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Chase and our team.

November 15, 2021

Chase Ward is my "go to" service advisor. He is professional and personable. He gave my 2010 GX the same attention and quality of service as a newer model. As a customer of Northlake Lexus for over More

by skd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2021 -

Hendrick Lexus Northlake responded

SKD, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase is your "go-to" service advisor and truly appreciate your loyalty. Thank you for trusting our team with your 2010 Lexus GX!

November 15, 2021

Great customer service from Lexus Northlake ! My service advisor Chase Ward is the best !!! He always takes care of me and makes sure that any questions I have are answered and he keeps me in the loop on ho More

by TAZ1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership, Taz! We are so pleased to hear you enjoyed your service visit with Chase and look forward to sharing your positive feedback with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2021

Vincent is a real gentleman and a good guy. He is honest so to me that says it all. More

by tbruce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Dec 09, 2021 -

Hendrick Lexus Northlake responded

T. Bruce, thank you so much for taking the time to share such kind words about our Hendrick Lexus Northlake teammate, Vincent "Coach" Williams. We truly appreciate your 5-Star rating and could not agree more! Thank you for being part of our Hendrick Lexus Northlake family!

November 15, 2021

Chase did a great job keeping me informed throughout the service process. Good guy to deal with More

by tbruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Chase Ward
Dec 09, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your service visit to Hendrick Lexus Northlake, T. Bruce! We are honoured to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

November 12, 2021

Magical experience! Sherif Labib And his team were professional and courteous and made car buying stress free and fun! So much so that we purchased 2 new Lexus vehicles in 2 days!!! Thank you Hendrick More

by Heatherstradersocial
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Nov 17, 2021 -

Hendrick Lexus Northlake responded

Heather, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We are so pleased to hear you enjoyed your time with Sherif and are thrilled to congratulate you on your 2 new vehicles! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

November 04, 2021

Hendrick Lexus Northlake is simply outstanding. I cannot say enough for how personal and professional and welcoming everyone was. My salesperson Jackie in particular felt like family from the very first en More

by LisaE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, Milton Jackson, Jeff Nowacki, Jackie Layne
Nov 10, 2021 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for taking the time to share about your recent experience with Jackie, Sean, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about your car-buying experience. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

October 19, 2021

I had a Great car buying experience at Hendrick Lexus Northlake - Mark D was a pleasure to work with - no pressure. More

by Steve C
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Oct 30, 2021 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Steve! We are thrilled to hear Mark provided a great car buying experience and look forward to sharing your kind words with our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

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