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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

January 04, 2022

Chase Ward was awesome to work with!The fact he had my Chase Ward was awesome to work with! The fact he had my car washed twice sine I was not able to pick it up the day service was completed deserves b More

by Nhuquynh
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Nhuquynh, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and looking forward to passing along your "brownie points" to Chase and our team.

Jan 07, 2022 -

Hendrick Lexus Northlake responded

Jlett, thank you so much for your fantastic 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We are blown away by your kind words, especially coming from someone with 39 years of Customer Service experience! Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

January 04, 2022

As always, excellent service! Thank you Chase Ward!!!! You always take care of me! Will ask for you on future visits!! More

by jlkaiser7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

jlkaiser, thank you for your 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words and look forward to sharing your positive feedback with Chase and our team.

January 04, 2022

I needed an Inspection done on my car and Chase ward handled everything with ease More

by Tjmorris123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, TJ! We look forward to sharing your positive feedback with Chase and our team.

January 04, 2022

Everyone at this Lexus location is great. They are helpful and kind. Additionally, Chase went above and beyond to ensure best quality service. More

by Wogoncar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Chase Ward
Jan 08, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words about Chase and our entire team and look forward to serving you again during your next visit.

January 04, 2022

Chase Ward with Hendrick Lexus Northlake is our go to for service advisement. Friendly, professional, and courteous—-go see Chase for all your Lexus service needs. More

by robyndecoteau@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Robyn, thank you so much for taking the time to share about your experience with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and could not agree more with your kind words about Chase. Thank you for being part of our Hendrick Lexus Northlake family!

January 04, 2022

Chase Ward was Professional, courteous service at the point of entry. EXCELLENT service. - 1st time I visit. Questions are answered quickly. Video of vehicle explaining issues helpful. I leave confide More

by Luis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Luis, thank you so much for taking the time to share about your recent experience with Chase and our service team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Thank you for being part of our Hendrick Lexus Northlake family!

January 04, 2022

Another great routine maintenance experience at Hendrick Lexus Northlake. Chase Ward had everything prepared and my wait time was minimal. Very courteous! More

by Jazaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Jazaco! We are thrilled to hear Chase provided you the Lexus 5-Star experience and truly appreciate your loyalty. Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2021

As an out of state buyer, I needed help getting my title. Deana provided everything I needed and went out of her way to get me my title quickly. Thanks Deana! More

by Garyjones062209
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Feingold, Deana Reel, Jay Miano, Chuck Koenig
Dec 15, 2021 -

Hendrick Lexus Northlake responded

Gary, thank you so much for taking the time to share about your recent experience with Deana and our team at Hendrick Lexus Northlake. We truly appreciate your kind words as Deana works hard to assist our guests and team every day. We look forward to sharing your positive feedback with our team!

December 06, 2021

I recently had my RX350 serviced and the experience couldn't have been better thanks to Chase Ward. He was very knowledgeable, polite and helpful. I will always ask for Chase! More

by Ed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 09, 2021 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Ed! We are thrilled to hear you enjoyed your time with Chase and look forward to sharing your positive feedback with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2021

Great personal service with Chase Ward who is a tremendous asset to your dealership and we wouldn’t go anywhere else for service or purchase! More

by wykeir@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 09, 2021 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and couldn't agree more with your kind words about Chase. Please don't hesitate to reach out if there's anything additional we can do for you.

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