Hendrick Lexus Northlake

The service team and facilities are always top notch. The representatives are knowledgeable and know you by name and are always timely with service appointments. My last appointment was with Chase Ward The representatives are knowledgeable and know you by name and are always timely with service appointments. My last appointment was with Chase Ward and he provided yet another excellent experience like always! More

Since buying my Lexus, I've been working with Chase Ward. He is knowledgeable, personable and communicates extremely well. Northlake Hendrick Lexus has been great to me, not just in car buying but in my serv He is knowledgeable, personable and communicates extremely well. Northlake Hendrick Lexus has been great to me, not just in car buying but in my service experience the past 2 years. Highly recommend their shop and ask for Chase! 5 star service! More

Thank you Jack, Jeff, and Jose for a great car buying experience! I'll be back! experience! I'll be back! More

Very professional and informative. Courteous and knowledgeable. Would recommend using this dealership to whomever is interested in buying or leasing a car knowledgeable. Would recommend using this dealership to whomever is interested in buying or leasing a car More

Chase was great, he really went above and beyond. I told him about the noise my break pads on the new car we’re making since I had bought the car and he replaced them. Truly appreciate Chase Ward and love t him about the noise my break pads on the new car we’re making since I had bought the car and he replaced them. Truly appreciate Chase Ward and love that I didn’t have to explain the “why”. He just fixed the root cause . Thank you. More

2nd Lexus I have purchased from this dealership. The service department is wonderful to work with. Had the pleasure of working with Chase Ward for my last service. I will diffidently request him in the service department is wonderful to work with. Had the pleasure of working with Chase Ward for my last service. I will diffidently request him in the future. He was so helpful and on top of things. Thank you for helping with the service on my car. More

Thank you for Chase for always taking care of us! You are one of the reasons I bought my leased ES350. Excellent customer service skills! I should know, I have been in Customer Service for 39 years so I know one of the reasons I bought my leased ES350. Excellent customer service skills! I should know, I have been in Customer Service for 39 years so I know what I am talking about! You got this! More

Great service!I feel that the service I receive when I Great service! I feel that the service I receive when I bring my Lexus In is exceptional. Very satisfied!! Great service! I feel that the service I receive when I bring my Lexus In is exceptional. Very satisfied!! More

The process to schedule regular maintenence was easy and professional. The service was completed professionally. professional. The service was completed professionally. More

Chase Ward will start a professional, courteous and efficient service experience at point of entry every time I arrive for service at Hendrick Lexus. He goes above and beyond expectations as he pat efficient service experience at point of entry every time I arrive for service at Hendrick Lexus. He goes above and beyond expectations as he patiently deals with clients, explaining issues and answering questions that old women ask. Thus begins the excellent care my car gets. I appreciate the video of issues that will be or have been addressed. Excellent trustworthy service is what I expect every time from the service department at Hendrick Lexus- Northlake. More