Hendrick Lexus Northlake

Great dealership, great service staff Eric Edwards has been excellent to work with! I’ve been working with him since this location opened 8-9 years ago. Overall I’ve had a wonderful ex Eric Edwards has been excellent to work with! I’ve been working with him since this location opened 8-9 years ago. Overall I’ve had a wonderful experience at the sales and service departments. More

Customer Service Satisfaction Staff is extremely efficient, professional, polite, friendly, eager to have a satisfied customer. My service representative, Eric Edwards is first-cl Staff is extremely efficient, professional, polite, friendly, eager to have a satisfied customer. My service representative, Eric Edwards is first-class. Thank you for having professional, wonderful staff. Rest rooms are clean. Refreshments are plentiful. More

Always a pleasant experience at Hendrick Lexus Northlake Service Representative are always helpful - Most recently have dealt with Lucian . This last visit was particularly good - Lucian went over and above Service Representative are always helpful - Most recently have dealt with Lucian . This last visit was particularly good - Lucian went over and above to take care of my issues. More

Epic Experience Most of the time purchasing a car is full headaches, back and forth, feeling like you lost the battle and did not get what you wanted. My experience Most of the time purchasing a car is full headaches, back and forth, feeling like you lost the battle and did not get what you wanted. My experience were totally the opposite. From the moment I stepped in the door I was made to feel at ease and comfortable. Everyone was amazing from the sales person, finance and the tech personnel. More

Service Excellent, professional, friendly, accommodating service. Very helpful. Very pleased with this dealership. Lucien was extremely helpful, and I am esp Excellent, professional, friendly, accommodating service. Very helpful. Very pleased with this dealership. Lucien was extremely helpful, and I am especially happy there are available dealership cars when needed More

Warranty repair Serviced my vehicle in a timely fashion and provided great customer service, as always. This has been an ongoing issue and I’m very happy to know t Serviced my vehicle in a timely fashion and provided great customer service, as always. This has been an ongoing issue and I’m very happy to know that Lexus is standing behind their vision of quality service More

Hendrick's Lexus service Service department is always courteous ,thorough, and helpful . They go out of their way to make sure you are satisfied with your experience includin Service department is always courteous ,thorough, and helpful . They go out of their way to make sure you are satisfied with your experience including comfort while there. More

Air bag recall, open door to stereotypical dealership Wife's vehicle went in for a air bag recall. After they finished they called her, where she relayed them to me about issues they found. Apparently Wife's vehicle went in for a air bag recall. After they finished they called her, where she relayed them to me about issues they found. Apparently they found an engine oil leak, along with a transfer case leak. Being skeptical, and the $2k estimate we brought the vehicle home not letting them do anything. As for the oil leak, I had changed the oil myself 4 days prior to taking it to them. I spilled oil on the skid plate and had been cleaning it off the carport after I made the mess. That was alarming to me to begin with as something didn't smell right. As for the transfer case. After getting it home I crawled under it to check things out. There did appear to be an old dried on leak. Also it appears RTV was used when it was out back together. I also pulled the fill plug and it was full of oil. Giving the dealership the benefit of the doubt, I asked if they topped off the fluids, and specifically if they added fluids to the transfer case since it was a concern. The answer was no they didn't. As for the recall, it was awesome. 5 star service. The experience was excellent until these other concerns were brought up trying to get us to spend $2k. I can't help but feel we were getting the stereotypical dealership experience. Maybe once they investigated more, given the chance, it wouldn't have been that way. I like this place alot, but will be super caution if anything comes up in the future. More

140000 service Eric was quick and efficient and considerate of my time. I think it was helpful to have made an appointment as they were very busy. Eric was quick and efficient and considerate of my time. I think it was helpful to have made an appointment as they were very busy. More

Called a liar by the General Manager of Sales Went to the sales team with an issue and was called a liar. Worst customer service from a sales team after the sale that I have ever received. Doe Went to the sales team with an issue and was called a liar. Worst customer service from a sales team after the sale that I have ever received. Doesn't seem to want to have repeat customers purchase from them. Can only hope the service is better than the sales experience as I leased my vehicle and will be stuck with it for some time. More