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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,095 Reviews of Hendrick Lexus Northlake

March 09, 2022

Great Dealership with Great service. Ask for Carl Ward as he's amazing. You'll be glad you did. More

by keith.overcash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake, Keith! We truly appreciate your kind words about Chase and look forward to sharing them with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2022

Chase Ward has exhibited great attention to detail when I’ve returned my car service or repair. He makes things happen for me. More

by Jazaco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Chase Ward
Mar 01, 2022 -

Hendrick Lexus Northlake responded

Jazaco, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear Chase's attention to detail made your service visit run smoothly and look forward to serving you again during your next visit.

February 25, 2022

James Rafidi was great to work with. He made my transition to my new car very smooth. Great guy, I’ll go to him every time I’m there. More

by Shonda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi
Mar 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Shonda! We are thrilled to hear James made your car-buying experience smooth and are even more excited to congratulate you on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.

February 22, 2022

Always accommodating with regards to dropping us off a loaner and picking up the car. More

by jmac462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 01, 2022 -

Hendrick Lexus Northlake responded

J. Mac, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We look forward to sharing your positive feedback with Eddie and our service team.

February 22, 2022

Eddie Hart provided exceptional guidance and service in facilitating the repair and maintenance of my wife’s vehicle. His honesty and knowledge as a service advisor promotes trust and I will look to him fo More

by fourhouse42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 01, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience while servicing your wife's vehicle. Thank you for your loyalty!

February 22, 2022

Prompt response time to calls, courteous and competent staff, loaner car availability, thorough and professional service. Rep Eddie Hart, service rep, goes beyond in his attention and service. Thank you. More

by ajgiant34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 22, 2022 -

ajgiant34 responded

This was a service visit.

Sep 30, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Eddie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words.

February 08, 2022

I came in to have my Lexus serviced and ended up buying another one. Harris is great to work with. I have bought two cars from him and have had a great time doing it. I normally can’t say that. Chase ward More

by Ericfox8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Feingold, Harris Veneris, Rostam Rafie, Chase Ward
Feb 09, 2022 -

Hendrick Lexus Northlake responded

Eric, thank you so much for your fantastic review of Harris, Chase, and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

February 07, 2022

Been my go to dealership for my car’s service and my experience at this dealership is so great so far, shout out to Chase he is a good adviser and been take care of car service since my 1st day step int More

by son.bui71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 08, 2022 -

Hendrick Lexus Northlake responded

Son, thank you so much for your fantastic review of Hendrick Lexus Northlake. We are thrilled to hear Chase has been providing you the 5-Star Lexus experience from day 1. Thank you for your loyalty and trust!

February 03, 2022

I had to get some work done on my car. Chase was assigned to assist me and he did an excellent job ensuring that everything was taken care of to my satisfaction. More

by ColleenRhyant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Lucian Dobre, Chase Ward
Feb 05, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Colleen! We are so pleased to hear you enjoyed your time with Chase and look forward to serving you again during your next scheduled maintenance!

February 03, 2022

They are always accommodating and thorough. It's nice to have a dealership that we can trust to do a great job. Chase Ward was our new service advisor, but he treated us like old friends. Thanks Hendrick Le More

by A&T16RX350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 05, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear you enjoyed your time with Chase and look forward to serving you again during your next visit.

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