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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,095 Reviews of Hendrick Lexus Northlake

March 12, 2022

Always exceptional customer service and technical support when visiting Hendrick Northlake. Consistent friendly, efficient and professional assistance provided by our service advisor Chase Ward. 5 Stars to More

by dennyabbey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Report | Print
Mar 15, 2022 -

Hendrick Lexus Northlake responded

Abbey, thank you so much for your fantastic 5-Star review of Hendrick Lexus Northlake. We are blown away by your kind words about Chase and truly appreciate your loyalty! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Northlake

March 11, 2022

Great service! ! bout a 2012 Inifiniti M37x. My sales rep Edward Jackson was very knowledgeable about the product and made the process go smoothly. Great facility an More

by jivey382
Recommend Dealer
Yes
Employees Worked With
Edward Jackson
Report | Print
Mar 15, 2022 -

Hendrick Lexus Northlake responded

J. Ivey, thank you so much for your fantastic review about Edward and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to hear how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com.

March 10, 2022

Chase Ward makes the experience pain free. Everything went just as it should. The place was clean and net and everyone friendly as it should be. RR More

by rrr5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Chase made your service visit run smoothly and look forward to serving you again during your next scheduled maintenance visit!

March 10, 2022

Always excellent service! Fast and efficient. Thanks for your great service. Will recommend to family and friends. More

by Sandydobbs2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Sandy, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and loyalty!

March 10, 2022

Chase was very helpful and had a great attitude. I was continuously updated while the car was in service. More

by Puertirish23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We look forward to sharing your kind words with Chase and our team.

March 10, 2022

Service advisor, Chase Ward, is my go-to service rep. He's professional, thorough, knowledgeable, considerate of my time. More

by ddufour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Chase is your "go-to" service advisor and truly appreciate your loyalty!

March 10, 2022

Chase Ward was so helpful in making an appointment & then fixing my Lexus. 5 stars! More

by Jprowe123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, JP! We are honored to receive your 5-Star rating and loyalty and look forward to sharing your positive feedback with Chase and our team.

March 09, 2022

My 25000 mile service went very well and I was able to obtain information on my lease trade in options thanks to my service rep, Case Ward. More

by Marvincoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Marvin, thank you so much for taking the time to share about your recent 25k service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the Lexus 5-Star experience and look forward to serving you again during your next scheduled maintenance.

March 09, 2022

This is a great service center and dealership and Advisor Chase is very thorough in helping the customer. More

by Ktr1906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your kind words with Chase and our team.

March 09, 2022

Chase has always been my go to ! He makes everything so effortless. I appreciate his professionalism and attentiveness. More

by adam.fisher1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Adam, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Chase and our team!

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