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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

May 03, 2022

I have had a wonderful experience with my first Lexus. I love the car and I am especially pleased with the service. My Service Representative Chase Ward always provides excellent service is courteous and More

by cstep0484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
May 14, 2022 -

Hendrick Lexus Northlake responded

Thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear you enjoyed your time with Chase and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 03, 2022

I have always been greeted and treated with professionalism. The appointments were scheduled approximately as there was no waiting. My interaction with Chase Ward was very pleasant. More

by gale.wactor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
May 14, 2022 -

Hendrick Lexus Northlake responded

Gale, thank you for taking the time to share about your experience with our service team at Hendrick Lexus Northlake. We are honored to receive your loyalty and are thrilled to hear Chase provided you the 5-Star Lexus experience. Thank you for being part of our Hendrick Lexus Northlake family!

May 03, 2022

I always feel welcomed and feel assured that everything is going to be fine when I am at Hendrick Lexus Northlake! More

by 1happywoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
May 14, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear you enjoyed your time with Chase and our service team and look forward to serving you again during your next visit.

April 29, 2022

Wonderful customer service. Sherif is so knowledgeable and helpful. Very happy with the car buying experience More

by Mherring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherif Labib, Brooke Brown
May 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your kind words with Sherif, Brooke, and our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 28, 2022

I was ill and helped in an emergency with advice and an immediate appointment in a very courteous manner. Fortunately there wasn’t a serious problem with my car and I was on my way the same afternoon. More

by cakers46
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! While we are sorry to hear about the emergency, we are happy to hear Eddie was able to quickly and courteously take care of your service. Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2022

James was knowledgeable and professional. Just received the new car 04/26/2022 and looking forward to enjoying it for several years to come. More

by cmangum
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew, James Rafidi
Apr 29, 2022 -

Hendrick Lexus Northlake responded

C. Mangum, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear you enjoyed your time with James, Drew, and our team at Hendrick Lexus Northlake. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

April 27, 2022

This was a Awesome experience Coach Vincent Williams was very knowledgeable of of our vehicle, and made the car buying experience Unbelievable. He took care of us and now I have to bake him a sweet potato p More

by Lets_talk2nate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Mark Dockx
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Nate, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Coach provided you the Lexus experience while assisting you with finding the perfect vehicle. Now, about that sweet potato pie… ;)

April 27, 2022

Very clean and well organized. Pretty luxurious, staff is very friendly and makes you feel at home. More

by Victor CATALAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Hussain Amir
Apr 29, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Victor! We truly appreciate your positive feedback and look forward to sharing your kind words with James, Hussain, and our team.

April 26, 2022

Eddie Hart did a great job taking car of both my car and me. I couldn’t have been happier. When my service ended up taking longer than expected due to a brake issue, he kindly offered ti send me home in a More

by Laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Laurie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 26, 2022

Eddie Hart was terrific when we brought our Lexus in for service. He was knowledgeable and helpful and kept us informed every step of the way. Thanks Eddie!! More

by Chiefmugadun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Chief! We are so pleased to hear you enjoyed your time with Eddie and look forward to serving you again during your next visit.

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