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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,026 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,026 Reviews of Hendrick Lexus Northlake

August 04, 2022

Nice setup . Great area to relax. Good advisors. Knowledge of tech good. Timely manner service More

by Awakankar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 23, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Awakankar! We look forward to sharing your positive feedback with Chase and our team!

August 04, 2022

Chase went above and beyond my expectations of a service advisor. He demonstrated exceptional patience and service to both my wife and I. We requested to work with Chase exclusively! More

by qcboss88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 27, 2022 -

Hendrick Lexus Northlake responded

QC Boss, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

August 04, 2022

Wonderful service people! The waiting area is always clean and neat, They always keep you informed about the service. More

by Butch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 23, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Butch! We look forward to sharing your positive feedback with Chase and our team!

August 04, 2022

I purchased my Lexus from this location and have all of my services completed here, as well. I am always impressed by the courtesy, professionalism and detail from the staff. I highly recommend, HENDRIC More

by lfisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Walters, Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

L. Fisher, thank you so much for taking the time to share about your service experience with Chase and our team at Hendrick Lexus Northlake! We truly appreciate your 5-Star rating and loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

August 04, 2022

Chase Ward is very professional and attentive! We feel very comfortable with Him organizing and executing our service. He is a Five Star Service Agent! Asso want to give a shout out to Chase’s More

by Rogershull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

Roger, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are blown away by your kind words about Chase and David and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 04, 2022

Chase Ward always takes the best care of us. He gets us in and out asap and communicates if something is going to take longer/ shorter than previously planned. Chase is the best! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

Mary, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Chase. We look forward to serving you again during your next visit!

August 04, 2022

Accommodations meet all expectations and service time are always within expected time frame. Very neat and clean facility. More

by Nbradshaw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 27, 2022 -

Hendrick Lexus Northlake responded

N. Bradshaw, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

August 04, 2022

CHASE WARD WAS EXCELLENT HAD MY CAR LOOKING GOOD AND RUNNING FINE,THE AIR BLOWS OUT GREAT GOOD COLD AIR ONLY PERSON I LIKE LOOKING AT MY CAR IS MR CHASE WARD HE KEPT ME INFORMED WHAT WAS GOING ON SEND M More

by tammywilson104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

Tammy, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are blown away by your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 04, 2022

Excellent service by Chase Ward and the North Lake Team. Welcoming arrival, quick sign-in, informative video of the under body inspecation, easy checkout. Couldn't have been a better experience More

by dennyabbey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Abbey! We are so pleased to hear you enjoyed your service visit to Hendrick Lexus Northlake and look forward to sharing your positive feedback with Chase and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

August 03, 2022

Eric Edwardsis an awesome Service Consultant. He has been my Service Consultant for many years. He has kept all my Lexus vehicles throughout the years in too condition. I value his service, his o More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Aug 29, 2022 -

Hendrick Lexus Northlake responded

CarGuy, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are blown away by your kind words about Eric and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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