
Hendrick Lexus Northlake
Charlotte, NC
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2,097 Reviews of Hendrick Lexus Northlake
The customer service was excellent. Chase Ward contacted me as soon as my vehicle arrived, and updated me about the progress of my service. Chase Ward contacted me as soon as my vehicle arrived, and updated me about the progress of my service. More
They have excellent customer service! They work with every customer to make sure you get what you need done and in a timely manner! They work with every customer to make sure you get what you need done and in a timely manner! More
I have received superb service by Chase at Hendrick Northlake. He anticipates my questions and will have answers immediately available. He ensures that my wait time is timely and acceptable. Chase alwa Northlake. He anticipates my questions and will have answers immediately available. He ensures that my wait time is timely and acceptable. Chase always has a positive demeanor and willing to help in any way he can. More
Chase Ward my advisor made this visit easy, as he always does. The entire staff and especially the service technician are the model of professionalism. I only take my cars to this dealership because I know does. The entire staff and especially the service technician are the model of professionalism. I only take my cars to this dealership because I know the work will be done correctly and if I have any problems they fix them with no hassles. More
My service advisor Chase Ward contacted me as soon as my vehicle was checked and explained he would contact me with recommendations. Chase reviewed in detail the recommended service and what it entailed and vehicle was checked and explained he would contact me with recommendations. Chase reviewed in detail the recommended service and what it entailed and the purpose of it. My vehicle was serviced properly, all concerns addressed, and vehicle was returned cleaned. More