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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

December 07, 2022

The customer service was excellent. Chase Ward contacted me as soon as my vehicle arrived, and updated me about the progress of my service. More

by lpalmer2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 30, 2022 -

Hendrick Lexus Northlake responded

L. Palmer, thank you so much for your incredible 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

December 06, 2022

A Great experience as always in the last four years of having my car serviced. Thanks to Chase Ward who provides great customer service. More

by mrs.davisdorothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 28, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Mrs. Davis! We look forward to sharing your positive feedback with Chase and our team.

December 06, 2022

Outstanding service and knowledge of my vehicle. Pleasant waiting area. Really a pleasure to bring my car here. More

by ronald.averette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 28, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Ronald! We look forward to sharing your positive feedback with Chase and our team.

December 06, 2022

The customer service is is excellent. This is my one stop shop. The work is appreciated. More

by kcdove520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Dec 28, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, KC! We look forward to sharing your positive feedback with Omar and our team.

December 06, 2022

Service check up was awesome. Chase Ward, the Rep was awesome and did an Amazing job. Thank you More

by Denna Hsrris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dubin, Josh Dewberry, Lucian Dobre, Jacob Cornell
Dec 30, 2022 -

Hendrick Lexus Northlake responded

Denna, thank you so much for your incredible 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

Dec 30, 2022 -

Denna Hsrris responded

You’re Welcome.

December 06, 2022

They have excellent customer service! They work with every customer to make sure you get what you need done and in a timely manner! More

by kandyreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Dec 30, 2022 -

Hendrick Lexus Northlake responded

Kandy, thank you so much for your incredible 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

December 06, 2022

I have received superb service by Chase at Hendrick Northlake. He anticipates my questions and will have answers immediately available. He ensures that my wait time is timely and acceptable. Chase alwa More

by BougieShopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 30, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

December 06, 2022

Chase Ward my advisor made this visit easy, as he always does. The entire staff and especially the service technician are the model of professionalism. I only take my cars to this dealership because I know More

by Don Hatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Chase Ward
Dec 30, 2022 -

Hendrick Lexus Northlake responded

Don, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the 5-Star Lexus experience and are blown away by your kind words! Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

December 05, 2022

My service advisor Chase Ward contacted me as soon as my vehicle was checked and explained he would contact me with recommendations. Chase reviewed in detail the recommended service and what it entailed and More

by ppulley2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 30, 2022 -

Hendrick Lexus Northlake responded

P. Pulley, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

December 05, 2022

Chase Ward hustles to give us great service! We appreciate him and Lexus Northlake taking care of our car there! More

by Rodgersmiked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 30, 2022 -

Hendrick Lexus Northlake responded

Mike, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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