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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,025 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,025 Reviews of Hendrick Lexus Northlake

November 09, 2022

We have purchased 3 Lexus vehicles In the last year and we get them all serviced a Hendrick Lexus!! I want to shout out my service advisor Omar Licout for keeping us in the loop when the cars are in for ro More

by Mr. Redfern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Nov 30, 2022 -

Hendrick Lexus Northlake responded

Mr. Redfern, thank you so much for your incredible 5-Star rating of Omar and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 08, 2022

Omar was awesome! Would use him every time I went to Hendrick!! No question. He made sure that all the work was done the way it should be. Thanks More

by ggilmer21j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Nov 30, 2022 -

Hendrick Lexus Northlake responded

G. Gilmer, thank you so much for your incredible 5-Star rating of Omar and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

November 08, 2022

Chase was very helpful with explaining service options available to me. The service was prompt and the waiting lounge is very nice. More

by Good.betsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Chase Ward
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Betsy, thank you so much for your fantastic 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

November 07, 2022

Our recent purchase of Lexus RX350 F was excellent with Hendrick Northlake. The service representative Mr. Hussain Amir was very knowledgeable, professional, helpful and polite. He helped us in a very sm More

by Manisha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Manisha, thank you so much for taking the time to share about your recent experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and could not agree more with your kind words about Hussain. Congratulations on your new Lexus RX350 F-Sport and welcome to our Hendrick Lexus Northlake family!

November 05, 2022

The service department always handles my service well. I typical don’t work with one service advisor intentionally and ther service is always great. More

by Carlotta.McClain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 30, 2022 -

Hendrick Lexus Northlake responded

Carlotta, thank you so much for your incredible 5-Star rating of our service team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

November 03, 2022

As always Chase Ward continued to show great customer service along with the team. The service has always been great and consistent. Keep it up More

by coronet.realty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Coronet, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are so pleased to hear Chase provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

November 02, 2022

Chase Ward never fails to do a professional job! He recommended a couple procedures which were coming up before the end of the year? He's pleasant and always a pleasure to work with.......perfect More

by Teerific
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2022 -

Teerific responded

Excellent....

Nov 02, 2022 -

Teerific responded

Excellent....

November 02, 2022

From the moment we walked in we were treated like VIPs. Our sales consultant Vinny Estrada, did an outstanding job of explaining the features, functions and benefits of the SUV product line which helped us More

by Inky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Ward, Vinny Estrada
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Inky, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 02, 2022

They got me in and out in 2/3 the time I expected. Very pleasant staff and super accommodations. I especially appreciate Chase Ward. He is ready to answer questions and set up appointments, always wit More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Patti! We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 02, 2022

Chase Ward was an excellent advocate for Hendrick's Lexus (Northlake) as well as for the Lexus automobile. He was very thorough in his explanations and suggestions. More

by pete
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Pete, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are so pleased to hear Chase provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

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