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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,095 Reviews of Hendrick Lexus Northlake

January 05, 2023

Chase ward is one of the best service you have at the dealership tks you from keeping him More

by s.donaldson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

S. Donaldson, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We couldn't agree more with your kind words about Chase and look forward to serving you again during your next visit! Thank you for being part of our Hendrick Lexus Northlake family!

January 05, 2023

Chase Ward was outstanding in addressing our needs and the service was completed in a timely and successful manner. More

by mtf1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon the service tech, Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

MTF, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We look forward to serving you again during your next visit!

January 05, 2023

Chase Ward has been my service tech last few visits and is awesome! Good Job! More

by ddarbutt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

D. Darbutt, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to serving you again during your next visit!

January 05, 2023

Chase ward is a sweaty pie ! He’s friendly efficient and makes sure I am taken care of at Lexus dealership ! From the start to the finish I know I’m in good hands . More

by Lisamarie gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Lisamarie, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team.

January 04, 2023

Best service and personal care that you can ever find. Chase Ward does a great job and is always extremely helpful A+ More

by cphilipbyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Mr. Byers, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to serving you again during your next visit!

January 04, 2023

Customer Service was great and Chase Ward is the best. I will return on my next service. More

by Stcmil10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Stcmil, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to serving you again during your next visit!

January 04, 2023

Always a pleasure to visit Lexus Northlake when vehicle service is needed. Our service advisor, Chase Ward, rates among the best advisors we've experienced throughout our decades of vehicle operations. W More

by dennyabbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Denny, thank you so much for taking the time to share about your service experience with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Chase's commitment to providing the Lexus experience. Thank you for your loyalty!

January 04, 2023

Great customer service, very appreciative of the timely service and professional care and attention given to my vehicle More

by mngary87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Gary, thank you so much for taking the time to share about your service experience with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

January 03, 2023

Jackie Layne and Mark Dockx were great! They were helpful and professional! Our overall experience was Great! More

by Kim Cole
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Jackie Layne
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Kim, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are blown away by your kind words about Jackie and Mark and are thrilled to congratulate you on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

January 02, 2023

Ed McCreary has established quite a team of excellence. I had dealings with Jackie in sales and she was so kind , helpful matching my budget needs with their stock, and took care of every concern and need. More

by Nonnyfde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean finance / paperwork and Jacob in tech , Ed McCreery, Jackie Layne
Jan 04, 2023 -

Hendrick Lexus Northlake responded

Nonny, thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Jackie, Sean, Jacob, and Ed. Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

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