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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

February 01, 2023

Dealership very clean and the staff that works there goes out of their way to please you. More

by laphyllislehnhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 01, 2023 -

Hendrick Lexus Northlake responded

Phyllis, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

January 31, 2023

I recently had my SUV serviced at Hendrick Lexus Northlake. As always, their service was exceptional. I really trust Eric Edwards as my Service Advisor. I've driven other brands over the years bu More

by jean.humphrey4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Shepherd, Eric Edwards
Report | Print
Feb 03, 2023 -

Hendrick Lexus Northlake responded

Jean, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We are blown away by your kind words about Eric and are honored you have chosen Hendrick Lexus Northlake as your Lexus home. Thank you for your loyalty!

January 31, 2023

Eric Edwards provides excellent care and service. He is professional, dignified, and caring. FIVE STARS! More

by Joan Hensley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry
Report | Print
Feb 03, 2023 -

Hendrick Lexus Northlake responded

Joan, thank you so much for taking the time to share about your service experience with Eric and are team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are blown away by your kind words. Thank you for being part of our Hendrick Lexus Northlake family!

January 31, 2023

Extremely professional experience. Eric Edward's was great to work with. Took excellent care of me and my appointment. Highly recommend! More

by rsossamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Eddie Hart
Report | Print
Feb 03, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your service experience with Eric and are team at Hendrick Lexus Northlake, R. Sossamon! We are honored to receive your 5-Star rating and appreciate your kind words.

January 31, 2023

Eric Edwards is the best in the Service Department. I have worked with him since the dealership opened. More

by lwongod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Feb 03, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Eric and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty since day one!

January 31, 2023

Omar was helpful and knowledgeable regarding my maintenance of my car. It is important that I trust his advice. Thanks, Omar. More

by Susan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Susan, thank you so much for your 5-Star rating of Omar and our team at Hendrick Lexus Northlake! We look forward to serving you again during your next visit!

January 30, 2023

10 out of 10 every time. I get treated like royalty when I go there. Thank you everyone for all your hard work. I’m one highly satisfied customer. More

by raychelle102555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Omar Licout
Report | Print
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Raychelle, thank you so much for taking the time to share about your experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star (10/10) rating and truly appreciate your kind words about Robert. Thank you for being part of our Hendrick Lexus Northlake family!

January 30, 2023

Omar was great! Very professional and friendly, thanks for the great service in my car! More

by Lucindacarmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Lucinda, thank you so much for your 5-Star rating of Omar and our team at Hendrick Lexus Northlake! We truly appreciate your positive feedback and look forward to serving you again during your next visit!

January 30, 2023

He is patient, informative , knowledgeable and cheerful. Helped us to decide on which car to buy. More

by RK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sean Cook
Report | Print
Feb 02, 2023 -

Hendrick Lexus Northlake responded

RK, thank you so much for taking the time to share about your recent experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and could not agree more with your kind words about Nap. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

January 29, 2023

Mark was wonderful and had great customer service for the entirety of the process. The dealership went above and beyond to accommodate us. More

by turnetin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Mark Dockx
Report | Print
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Juanita, thank you so much for taking the time to share about your recent experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Mark and Jeff. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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