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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,021 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,021 Reviews of Hendrick Lexus Northlake

January 26, 2023

Great service. There was no wait. I simply dropped off the vehcile and the service was explained to me in detail. I received a text when the service was complete More

by sjr219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Feb 02, 2023 -

Hendrick Lexus Northlake responded

SJR, thank you so much for taking the time to share about your service experience with Omar and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team.

January 25, 2023

Outstanding service. Brock Ward was very helpful. He stayed in touch and provided all the information I needed. More

by tredman23
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Tredman, thank you so much for your 5-Star rating of Brock and our team at Hendrick Lexus Northlake! We look forward to serving you again during your next visit!

January 25, 2023

I have been a Hendrick customer for several years. The service is always excellent. More than the service, the people are professional, courteous, knowledgeable and extremely helpful. My regular te More

by Pamela
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your service experience with Brock and our team at Hendrick Lexus Northlake, Pamela. We are honored to receive your 5-Star rating and truly appreciate your loyalty and kind words. We look forward to sharing your positive feedback with Brock and our team!

January 25, 2023

Excellent customer service. Transparent with suggested maintenance of vehicle. Timely service. Clean and welcoming waiting area. More

by Tracy
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Tracy, thank you so much for your 5-Star rating of Brock and our team at Hendrick Lexus Northlake! We look forward to serving you again during your next visit!

January 24, 2023

It has been a joy from start to finish. Jackie Layne has been there for us. Thanks for helping us even when our particular requirements taxed the system sometimes. Jackie was kind and he More

by Ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Dubin, John Sanacore, Jeff Nowacki, Jacob Cornell, Jackie Layne
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Ted, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are blown away by your kind words about Jackie and are thrilled to congratulate you on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

January 24, 2023

Hendrick Lexus Northlake is a premier dealership. Sharif is who I have worked with on my last two leases, and great service all the way around. I will continue to take the drive from SouthPark to t More

by Tonya_F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Tonya, thank you so much for taking the time to share about your experience with Sherif and our team at Hendrick Lexus Northlake! We are honored to receive your loyalty for your previous two leases and are thrilled to congratulate you on your new Lexus! Thank you for being part of our Hendrick Lexus Northlake family!

January 24, 2023

My wife and I loved working with Jackie. She was very knowledgeable, but didn’t exude the typical car salesman aura. She made us feel comfortable and making our decision and answered every q More

by bradwhitley9903
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Jackie Layne
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Brad, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are blown away by your kind words about Jackie and are thrilled to congratulate you and your wife on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

January 20, 2023

I always work with Lucian Dobre who is remarkable about his knowledge, communication, and suggestions about my Lexus! Lucian knows me by name, and treats me with utmost respect. I respect him and his fr More

by ginger.c.bowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Ginger, thank you so much for taking the time to share about your service experience with Lucian and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Thank you for being part of our Hendrick Lexus Northlake family!

January 20, 2023

Hussain Amir was a very professional salesman who was patient, soft spoken, and downright helpful with any questions I had to make. More

by Christopher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Hussain Amir
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Christopher, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We truly appreciate your kind words about Hussain and are thrilled to congratulate you on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

January 17, 2023

Went to dealership and worked with Veneris Harris and received nothing less than superb-customer service. We had to go thru the process of ordering my vehicle from the factory to the final delivery at de More

by mtsoag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Mtsoag, thank you so much for taking the time to share about your experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Harris as he helped you navigate the journey of ordering a new vehicle! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

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